Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

login with your microsoft account. go to "account settings" and unlink the ms account from skype.
log out, select "forgotten my skype username" in the login screen.
check your email and follow the link provided there.
now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Anonymous

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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51 additional answers

Anonymous

2016-10-11T17:13:50+00:00

Hi All,

My friend who works at Microsoft was able to figure out a solution that worked for me. This solution will work if you know your Skype username, and have an active Microsoft account.

-Go to https://account.live.com/password/reset

-Click on Forgot Password

-When prompted to enter an email or phone number on the Account Recovery page, instead enter your skype username.

-Then follow the steps to send the password to the proper email, or phone.

-You should receive a code to reset your password.

Hope this helps!

Cheers,

Kathy
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Anonymous

2014-11-17T21:32:26+00:00

Hi,

I would suggest you to contact Skype support for further assistance. Refer this link.

I can't sign in to Skype...

https://support.skype.com/en/faq/FA109/i-can-t-sign-in-to-skype

Thanks and regards,

Not listening are you John.

As previously mentioned the skype support only allows you to contact them if you know your login. The whole issue is that the "reset your password" email link does not work but redirects you to reset your microsoft password which we obviously all know or would not be posting on this page.

Please try to answer the actual question rather thank spouting the same old useless advice.

Ross
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Anonymous

2014-11-06T12:56:34+00:00

I've sussed it!! Been having this problem for an age - constant redirecting to the Microsoft page.

I eventually tried to 'Create a new account' and started entering my information etc -then when entering my email address (the email that was currently linked to my Skype account) it said 'this address has an account - click here to retrieve password'. Then it went to the initial Skype password recovery page - but when I clicked 'send code to email' it actually did!

Must just be a fault with the initial 'recover password' link?

Really hope this works for everyone.
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