Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

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Anonymous

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

login with your microsoft account. go to "account settings" and unlink the ms account from skype.
log out, select "forgotten my skype username" in the login screen.
check your email and follow the link provided there.
now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

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Anonymous

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

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51 additional answers

Anonymous

2015-03-13T20:21:29+00:00

I had this problem too. The worst! The advice about changing the email address helped me... I figured out I had used an another email address to register for Skype originally (they had both addresses on file), so I tried signing in with that address, since it wasn't shared with my MS account, and I finally got to a regular password change screen instead of the MS one.

So annoying that this is still a problem. In my fit of frustration I called the MS Tech support (who couldn't help) and just begged then to give me contact information for Skype. Here it is, if anyone needs: 866-425-9888.
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Anonymous

2015-02-08T20:22:20+00:00

Go back to Skype, click on "Use a different account" and use your Microsoft username and password to sign into Skype.
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Anonymous

2015-01-27T00:42:05+00:00

could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

I had this problem, which seems to happen if you have separately signed up for both Skype and a Microsoft account with the same e-mail. You can painfully workaround it as follows.

Go to you Microsoft account, and add a second e-mail address. Make this primary and delete the e-mail address that is shared with Skype. Now go to Skype and change the password. Now it will not redirect to Microsoft, and you'll be able to get a code by e-mail that will allow you to change it.

I assume, though I have not tried, that you could go back to the Microsoft account and like it to Skype, or change the e-mail back again if you like.
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