Skype Account password recovery redirects to Microsoft Account password recovery

Anonymous
2014-07-18T00:04:32+00:00

I have both a Microsoft account and a Skype account which are not linked despite being registered to the same email address. I tried to link them today using the Skype Windows 8 app, but could not recall my Skype password. I went to the password recovery page, entered my email and pressed "Send email" so I would receive a recovery code, but was instead redirected to the Microsoft account password recovery for my microsoft account. What do I need to do to get back into my skype account so I can link my accounts?

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-03-09T08:12:52+00:00

hi, just had this issue myself and managed to sort it out. i'm registering here just to reply to this.

if you are still stuck without your skype password, go to https://login.skype.com/login and do the following:

  • login with your microsoft account. go to "account settings" and unlink the ms account from skype.
  • log out, select "forgotten my skype username" in the login screen.
  • check your email and follow the link provided there.
  • now you will be able to reset your skype password properly. later you can link the ms account again to skype.

hope that helps.

Was this answer helpful?

60+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-07-20T16:28:54+00:00

Hi Samel,

If you have forgotten the password by default the email will be sent to registered email address. For more information you may contact Skype support.

How can I contact Skype Customer Service?

https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service

Hope this information helps.

Was this answer helpful?

20+ people found this answer helpful.
0 comments

51 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2014-07-18T18:45:38+00:00

    Allow me to clarify: I know the registered email address for Skype. The problem is, when I try to reset my Skype password, the Skype password reset webpage takes me to the reset page for my separate Microsoft account, apparently because my Microsoft Account was also created with that address. I just tried the desktop client and got the same results.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2017-03-01T22:35:58+00:00

    I found a simple solution.  Uninstall Skype and use Google Hangouts.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments
  3. Anonymous
    2014-09-11T01:10:22+00:00

    Sort of. After giving up on getting an intelligent response from Support, I tried logging in by entering variations of my possible passwords until I was locked out. After several days of this, I stumbled onto my old password by chance and linked Skype to my known Microsoft account. Maybe it will be different for you, but I got absolutely no help from Support whatsoever. I'm pretty sure they didn't even actually read my posts.

    tl;dr - Try brute-forcing it. Guess your password every day until you get in. Support will probably not help you. Good luck!

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments