Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2014-08-07T05:22:47+00:00

    Still not working on Lumia 920... Tried 3 times today since it was fixed...

    Nokia Lumia 920

    Canada

    Rogers (unlocked; no logo)

    RM-820_nam_canada_200

    Same situation here with same phone and carrier.  Tried several times today including using the suggestion of turning off Preview for Developers.

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  2. Anonymous
    2014-08-07T04:11:34+00:00

    Don't know if this will help anyone else, but I've just turned off the developer preview (unticked the box) and then checked for updates again (which obviously came back as no updates found), I then re-enabled the developer preview, and checked for updates again, and this now appears to be updating successfully.......

    (Lumia 925 with Cyan update on UK Vodafone)

    U the man! :)

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  3. Anonymous
    2014-08-07T04:05:58+00:00

    Just tried it on Nokia Lumina 925 in India. Still getting the same error 8018830f

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  4. Anonymous
    2014-08-07T04:02:54+00:00

    This fix is only working with Lumia 925 and 625. No solution for others.

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