Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-04-30T13:10:32+00:00

    RM-892_apac_australia_new_zealand_267

    000-AU

    440333

    3051.50009.1424.10362

    8.10.14176.243

    3051.50009.1414.0006

    Phone reset done and same error (8018830f) keeps coming.

    Lumia 925.

    Please add an option to reject popups of updates which constantly fails to install!

    ss

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  2. Anonymous
    2015-04-15T09:00:36+00:00

    Nokia Lumia 630

    South Africa

    Vodacom SA (000-ZA)

    RM-976_1187 (1187.00503D)

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  3. Anonymous
    2015-04-14T17:51:24+00:00
    1. Make/Model of Device : Nokia Lumia 1020
    2. Country device was purchased in : Australia
    3. Mobile Operator : Telstra
    4. The Manufacture ID for Device : RM-875_apac_australia_new_zealand_243

    Have reset phone and attempted to reload without success.

    Current software OS Ver : 8.10.14192.280

    Thank you Craig

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  4. Anonymous
    2015-04-13T12:19:17+00:00

    hi

     i am using nokia lumia 530 dual sim mobile which purchased in india when i try update my mobile to lumia denim the update was downloaded after that it start installing after 12 percentage it shows an error which is "The update was downloaded, but couldn't be opened.(8018830f)"..

    i tried it more than 2 times it shows same error at that particular 12 percentage when its installing update..

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