Update 1 - Error 8018830F -> Update was downloaded but could not be opened

Anonymous
2014-08-04T15:47:29+00:00

ISSUE RESOLVED

Message from Microsoft:

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

Folks,

We have heard a small set of devices were receiving the error 8018830F when trying to take Update 1 this morning.  We need your help to look into this further.

Please reply to this thread and provide the following details:

  1. Make/Model of Device (Ex: Nokia Lumia 925)
  2. Country device was purchased in
  3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?)
  4. The Manufacture ID for Device (Nokia Devices Only!)

Note:  To find the Manufacture ID,  go to Settings -> Extras + Info -> More Info -> It should be the first row listed.

Please keep this thread limited to devices seeing this error message.  If you have another error please search the forum or create a new question.

Thank you,

Eli A.

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2014-08-06T19:57:41+00:00

Hello Folks,

We have resolved this issue with the error 8018830F.  You can now simply go to Phone Update and check for updates to install the latest version.

Thank you for the information to help us investigate this issue further.

Thank you again,

Eli A.

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  1. Anonymous
    2015-05-19T06:03:09+00:00

    Hi,

    1. Make/Model of Device-  Nokia Lumia 525
    2. Country device was purchased in - INDIA
    3. Mobile Operator if device is branded a specific operator (during boot up does it display a Mobile Operator logo?) - NO
    4. The Manufacture ID for Device (Nokia Devices Only!) - RM-998_im_india_910

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  2. Anonymous
    2015-05-08T01:56:27+00:00

    1.Cherry Mobile Alpha Style

    2.Philippines

    3.Not Branded

    4.Not a Nokia Device

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  3. Anonymous
    2015-05-04T23:24:00+00:00

    Hi

    After numerous failed update downloads and trying various methods as suggested "resetting phone etc." I came across the WindowsPhoneRecoveryToolInstaller.exe at http://www.microsoft.com/en-us/mobile/support/faq/?action=singleTopic&topic=FA142987 or you can use insert this 'nokia-software-recovery-tool' in your browser's search as there are other sites that host it. BACKUP your phone before updating as the tool will ERASE ALL PHONE CONTENT. You need to run the tool on a PC with Windows 7 or newer version.

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  4. Anonymous
    2015-05-04T20:00:36+00:00

    I have the error 8018830f on my Nokia 530 dual sim since i have it, impossible to update it.

    purchased in France

    Manufacturer  Name  RM-1019_1010

    Mobile operator  000-FR

    Config ID 1010.00B3F5

    build creation date 22/07/2014

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