This issue seems to be a compatibility issue with something in the Asus configuration that neither Asus or Microsoft seem committed to resolving. I would flush the Asus laptop and move on to a newer laptop. That's what I did. I bought a new Acer laptop and use my old Asus laptop for a teleprompter in a video recording studio I've set up for online training I do.
if you're really serious about moving to Windows 10, you need a new laptop with touch screen capability to take advantage of it in my opinion. I would be cautious about moving to Windows 10; however, it seems clear that Microsoft is going to begin charging annual subscription fees to users after the first year. If you move to Windows 10, you could be paying annual subscription renewals forever after the first year.
Maybe that might fund a better level of support.