Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Anonymous

Hi getting above message with device manager for this hardware TSSTcorp CD/DVDW TS-H653N ATA

Ive tried running the Microsoft trouble shooter but this doesn't help any ideas? Running Windows 8 thanks

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Anonymous

Can you check the following registry key?:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

At that registry key, in the right window, is there, under "Name", either an UpperFilters or LowerFilters value?

If so, for each of the UpperFilters and/or LowerFilters value, what is listed under "Data"?

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Anonymous

2013-08-05T20:38:33+00:00

You're welcome.

Thanks for the follow-up.
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Anonymous

2013-08-05T18:54:00+00:00

Hi Auggy,

All it took was the removal of the Toshiba software, so it`s working again.

very grateful, thanks a million!
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Anonymous

2013-08-05T15:53:50+00:00

Hi auggy, I have updated my Toshiba to Win 8 and cannot access the dvd drive. I have followed your steps and under Data for the upperfilters is listed "GEARspiWDM" and under lowerfilters is listed "PxHlpa64". What do I do now? With thanks.
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Anonymous

2013-07-22T12:54:41+00:00

I only got the Upperfilters and I delted that should I now delete {4d36e96b-e325-11ce-bfc1-08002be10318}?
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