Hello Ami,
Thank you for the additional information. As a part of our troubleshooting steps, please repair Windows Essentials (Windows Live Mail is included in this program) on your computer. Here are the steps:
- Click the Start or the pearl button located at the lower left part of the screen, input AppWiz.cpl on the search box, then click Enter.
- Search for Windows Essentials 2012 on the list and then select it.
- Click **Uninstall/Change.**4. Click Repair all Windows Essentials programs.
After doing the above steps, please observe if the issue will occur again. Post back with the results.
Regards,
Meryl