Event ID 20 - WHEA-Logger - AMD Northbridge

Anonymous
2013-01-02T19:01:25+00:00

Since resolving an issue with my ATI Video Driver recently, I have started getting the following errors, once a day, which cause my system to restart unexpectedly.

I believe this to be a driver issue, even though it looks like a hardware issue.

When it happens, I am usually watching TV on it via my XBOX Media Center Extender.

Event ID 20 - WHEA-Logger

A fatal hardware error has occurred.

Component: AMD Northbridge

Error Source: Machine Check Exception

Error Type: HyperTransport Watchdog Timeout Error

Processor APIC ID: 0

The details view of this entry contains further information.

My Computer is a Dell XPS 7100 with an AMD Phenom II X6 1045T Processor and ATI Radeon HD 5700 Series graphics adaptor.

All Dell diagnostics run cleanly and successfully.

Can anyone advise what to do to investigate further please?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

130 answers

Sort by: Most helpful
  1. Anonymous
    2018-01-08T12:55:16+00:00

    A fatal hardware error has occurred.

    Component: AMD Northbridge

    Error Source: Machine Check Exception

    Error Type: 11

    Processor APIC ID: 0

    This error started after a December update, the system automatically restarts if multiple AMD users are having these issues, then it is between Microsoft and AMD. But my worry is that Microsoft has not given any feedback till now, I think it is highly unacceptable.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-01-07T18:27:13+00:00

    Three days later, no retarts. This solution fixed my problem! Thanks to this community! Have a good year guys!

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-01-03T01:04:30+00:00

    Jesus Christ, so happy I am not alone! I've been experiencing this problem for a while now! Started about a month ago for me too, I will be trying to fast startup solution posted here and hope for the best. Nothing helped until now, clean install of GPU drivers and all the stuff, absolutely nothing, I hope microsoft fixes this issue. Will be trying it now and I will come with the results few days after this post.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2017-12-31T22:36:22+00:00

    so far no reboots for me since i turned off fast startup (knock on wood). Hopefully it works out for you too!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2017-12-31T17:55:23+00:00

    Having the same issue as well, started about a month ago. Computer will randomly restart itself. I disabled fast startup, so we'll see if that helps. Glad to see it's not just happening to me.

    Was this answer helpful?

    0 comments No comments