Windows Update error 80072efe or 80072f76

Anonymous
2013-03-31T13:50:13+00:00

I run windows update and it fails with this error message. I have downloaded the cab file and run it locally. I still get this message after it was 'fixed'. It generates a log file that is over ten thousand lines long. There does not appear to be a mechanism for attaching files so I will paste it only on request.

In the meantime here is the outputReport

Proxy :

Last Installed Update :Windows Internet Explorer 9 for Windows 7 for x64-based Systems,03/31/2013 13:30:14

Last Displayed Error :2013-03-31 14:32:09:394 1008 1748 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48

Language settings :en-US

bits : Running

wuauserv : Running

WORKGROUP :XXXX

Windows Update Agent Version :7.6.7600.256

Microsoft Windows 7 Home Premium SP: 1

CPU Type : x64

OS Architecture :64-bit

RS_ResetBits : Bits is stopped

RS_ResetBits : wuauserv is stopped

RS_ResetBits : : bits Running

RS_ResetBits : : wuauserv Running

RES_GenWUError : Bits is stopped

RES_GenWUError : wuauserv is stopped

RES_GenWUError : CryptSvc is stopped

RES_GENWUError : : CryptSvc Running

RES_GENWUError : : bits Running

RES_GENWUError : : wuauserv Running

<IE9>

Windows for home | Previous Windows versions | Windows update

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  2. Anonymous
    2014-08-08T19:00:33+00:00

    Nine (9) months later...

    1. Is KB2962872 (or KB2963952), KB2971850, KB2973201, KB2961072 and/or KB2972280 listed in Installed Updates (not Update History)?
    2. Assuming Java is installed => Is Java Version 7 Update 65 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]
    3. Is Adobe Flash Player v14.0.0.145 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/
    4. When (exact date) was Windows Internet Explorer 11 installed according to Installed Updates?
    5. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.54 (KB1231231) ?
    6. Is Firefox, Chrome or any other alternate browser installed?

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  3. Anonymous
    2014-08-08T14:05:36+00:00

    8th August 2014. ie11 installed after three attempts.

    I have not used a registry cleaner since I removed iTunes.

    Earlier this year I got a problem where, after a windows update, windows froze at the sign in screen and would not allow any user to login. It would not even boot into safe mode OR boot from the windows dvd. Started from a live linux disk (God Bless you Mr Torvalds) and deleted the windows login exe. This allowed me to boot into safe mode where I then upgraded windows from the version on my computer to the identical version on the dvd. That took about three hours but restored my version of windows. No need for a re-install and the concomitant loss of data. The whole process of trial and error about two full days. Never did find out what was wrong though it does sound like a rootkit virus (again).

    ie10 and ie11 still would not install. Gave up trying. Today I got a new windows update. Tried ie10 again just because! It failed and disappeared from the update list. Rather than try and figure that out I just gave ie11 another go. If failed, asked me if I wanted to try again, I said okay and went off and made my lunch.

    When I came back it had worked. So either the not watching it or the raging thunder storm outside have made it work. My money is on the weather.

    Frankenstein: "It's alive..."

    Moritz: "Don't you mean, He's alive?"

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  4. Anonymous
    2013-11-20T00:41:47+00:00

    Today, 19th November 2013, the update to version 11 failed, with the same error code.

    Which error code?

    Did you attempt to install IE11 via Windows Update or manually?

    What Update Version is displayed in the second line of text in IE10's Help | About [Alt+H+A] tab (e.g., Update Version: 10.0.4)?

    Is KB2888505, KB2876331, KB2900986, KB2868626 and/or KB2875783 listed in Installed Updates?

    Are you still messing around with registry cleaners?

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  5. Anonymous
    2013-11-19T17:34:18+00:00

    Today, 19th November 2013, the update to version 11 failed, with the same error code.

    Same old same old.

    And to think I spent good money on this rubbish.

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