Windows Update error 80072efe or 80072f76

Anonymous
2013-03-31T13:50:13+00:00

I run windows update and it fails with this error message. I have downloaded the cab file and run it locally. I still get this message after it was 'fixed'. It generates a log file that is over ten thousand lines long. There does not appear to be a mechanism for attaching files so I will paste it only on request.

In the meantime here is the outputReport

Proxy :

Last Installed Update :Windows Internet Explorer 9 for Windows 7 for x64-based Systems,03/31/2013 13:30:14

Last Displayed Error :2013-03-31 14:32:09:394 1008 1748 AU # WARNING: Install failed, error = 0x80070643 / 0x00009C48

Language settings :en-US

bits : Running

wuauserv : Running

WORKGROUP :XXXX

Windows Update Agent Version :7.6.7600.256

Microsoft Windows 7 Home Premium SP: 1

CPU Type : x64

OS Architecture :64-bit

RS_ResetBits : Bits is stopped

RS_ResetBits : wuauserv is stopped

RS_ResetBits : : bits Running

RS_ResetBits : : wuauserv Running

RES_GenWUError : Bits is stopped

RES_GenWUError : wuauserv is stopped

RES_GenWUError : CryptSvc is stopped

RES_GENWUError : : CryptSvc Running

RES_GENWUError : : bits Running

RES_GENWUError : : wuauserv Running

<IE9>

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2013-04-03T09:44:17+00:00

    No I do not have backups of the changes CCleaner made.

    The only explorer entry in Installed Updates is Windows Internet Explorer 10 installed 25th March 2013

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  2. Anonymous
    2013-04-02T22:49:21+00:00

    If you have backups of ALL the changes CCleaner's Registry Cleaner has EVER made to your computer, restore ALL of them, then reboot & test.

    New question: Is Windows Internet Explorer 9 [for Windows 7 for x64-based Systems] listed in Installed Updates?

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  3. Anonymous
    2013-04-02T22:12:36+00:00

    1: No. I used ccleaner just to remove temporary files and registry entries it classed as unused. I removed the services either with windows uninstall or disabled them in msconfig and deleting them the old fashioned way. 

    2: 2nd April 2013 (today)

    3: No.

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  4. Anonymous
    2013-04-02T21:32:53+00:00
    1. REPOSTING: Did you use CCleaner's Registry Cleaner component or its Programs to Remove tool to remove the "three active [iTunes-related] services?"
    2. What is the date of the very first "Windows Internet Explorer 9 for Windows 7 for x64-based Systems" [sic] entry in Update History?
    3. Do any of those entries state that "Windows Internet Explorer 9 for Windows 7 for x64-based Systems" [sic] was successfully installed and if so, what is its date?

    Note: I am NOT asking about entries that read "Cumulative Security Update for Internet Explorer 9 in Windows 7 x64 Edition (KB2809289)" or similar!

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  5. Anonymous
    2013-04-02T21:07:41+00:00

    1: No. I uninstalled iTunes using windows uninstall and found there were still three active services, all from apple, still running. So I used ccleaner to see what else iTunes had loaded onto my machine. And it was quite a lot I seem to remember.

    2: Early last year sometime (A while ago).

    3: No particular reason, I just did not like it. But once I realised it had not fully unistalled I decided it was computer cancer and was glad I was rid of it.

    4: No. (Was not even aware of it).

    5: 27th February 2013

    6:  I installed ie9 last year sometime. I have since tried to install ie10, unsuccessfully. All that stuff in my history I assumed was an update to an existing installation, not an attempt to install it. My bad. Anyway, it did not install, if failed. When I say the "only thing in my history", I mean it is the same thing, but more than once. There are currently nine of them, all today 2nd April 2013. So the one I opened the question with on 31st March is not there either.

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