Error code 080004001 when starting Photo Gallery

Anonymous
2012-08-19T20:22:13+00:00

After loading and later repairing Windows Essentials I continue to get an error code of 80004001 when starting Photo Gallery,

It comes up right after the initial Photo Gallery screen appears.

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-11-01T02:56:32+00:00

    Hi,

    We need the CheckSUR.log this file is necessary to our investigation, kindly collect this log by following the steps below:

    1. Follow the procedures outlined in the article below for the Windows Readiness Tool. This must be executed first before collecting CheckSUR.log file.

    Windows Readiness Tool

    1. After the process has completed, collect the said log files by opening the Run command, click Windows Start and in the search field type CMD.exe and press Enter.
    2. On the command line type this sequence to collect the log: %WinDir%\Logs\CBS\CheckSUR.log

    Once you have successfully gathered this log file, please upload it on the private section of this thread.

    Thank you.

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  2. Anonymous
    2012-10-31T14:43:17+00:00

    Hi ceport,

    We appreciate your patience and cooperation in troubleshooting this issue. Our support group asked for additional information that will help us on investigating this issue, I sent the steps in the private message.

    Thanks,

    Gerard G.

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  3. Anonymous
    2012-10-30T14:24:26+00:00

    Hi ceport,

    Thanks for providing the CBS logs and WLXPhotoGallery Dump file. I informed our support group for further investigation, we'll let you know about any updates from them.

    Regards,

    Gerard G.

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  4. Anonymous
    2012-10-29T23:27:17+00:00

    Hi ceport,

    If you have problems uploading the logs on the private message, we request you to upload and share the project file via SkyDrive. If you need help in uploading the file, please refer to these links for additional help:

    **Upload photos and files**

    **Share files and folders and change permissions**

    Please take note that you need to set the Permission settings of this file to Public. Post the SkyDrive link on the private message.

    Thanks.

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  5. Anonymous
    2012-10-28T23:40:36+00:00

    Hi,

    Please try the following steps to gather the CBS log:

    1. Click Start Orb and type cmd in the search box.
    2. Right-click cmd in the results above then click Run as administrator.
    3. At the prompt the following and press Enter:

    notepad c:\windows\logs\cbs\cbs.log

    By default, other dump files where located at:

    *C:\Users<username>\AppData\Local\Temp*

    Please upload the requested files after it were successfully gathered.

    Thanks

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