And just so I CAN leave my feedback SOMEWHERE (even though there is a gnat's eyelash of a chance that someone at MS with ANY ability to do ANYTHING about this feedback will see it here)...... Here is what I would like to tell MS about Outlook.com:
I use a hotmail account for business. I know, it's kinda dumb. I probably shouldn't, but I do.
I use outlook.com on the web for email.
Here is what I want MS to consider (and despite some STRATEGIC use of CAPS, some SNARKY comments, and excess punctuation in places, THIS IS NOT A RANT this contains valuable feedback):
- I cannot open an attachment in an email I am writing. Once I attach the file I can only "Remove" it by clicking on it. I cannot open it to verify that it is the correct file. I must browse to the file location on my computer and open a version of the
file from there, then go back to the message and send. Why can I view the file on a desktop-installed version of Outlook but not on Outlook.com??? Most annoying.
- I cannot find an email sent by someone by using a part of their name or email address. I must use the whole email address in order to find the email. Why? Search should find any and all emails with the entered characters..... This is annoying and time-consuming
needlessly. Please fix.
- When I go to my sent files it does not show the recipient of my messages. All messages show my name as the sender. THIS IS STUPID. I want to be able to view my sent emails and see quickly and easy who the recipient(s) is/are. I do not want to have to
click each message, open it, close it, go back, and click the next just to find the one email I sent to a specific person or people. **** MS???
- I recently ran into the problem of having too much data in my account, and people could not send me emails with anything attached. I could not find how much storage I had available, or how much I was currently using. This is STUPID. Users should be able
to see how much data their account has and how close they are to the limit. Likewise, making more room took me HOURS as there is no easy way to find, delete, sort, or even view emails. I wanted to delete sent files older than a certain date, so I had to "Jump
to" that date -- which took a lot longer than it should have because I could not just type the date and go there, I had to scroll through calendar images....back four years....month by month.....what a JOKE. So I got to the date I wanted to delete everything
received before that time....then I had to go PAGE BY PAGE because Outlook.com will only display 35 emails per page. There is no option to make this a bigger or smaller number. WHY? **** MS? Why should my mailbox capacity be a mystery to me until I get called
by someone and alerted to the fact that they can't send me an email with an attachment because my account is full....then go through a headache just to find there is nowhere to see my storage limit or where my account currently stands, then go through a few
hours of email cleaning just to make more room..... THIS SHOULD BE A QUICK AND EASY PROCESS.
Why do I keep emails for so many years? As I said, I use my account for business, and it is real estate. I am mandated to keep files for a certain number of years. I could download these files, but honestly, there are so many free and virtually limitless-storage
email options out there (WITHOUT ADS!!) so why does MS expect me to put up with this **** AND LOOK AT STUPID ADS!?!?!?
In conclusion:
I routinely experience time wasting, frustrating, and inconvenient aspects of outlook.com, yet I am still using it. There may come a breaking-point where I move my email completely away from MS, but why would MS want me to get to that point? The risk at
that stage is that I would consider all of MS to be as "bad" an experience as I have been having with outlook.com.....and I don't know why a company would want an end-user to feel this way.
However, if MS is going to make it impossible for an end-user to even leave constructive feedback somewhere where it can be seen, digested, considered, and acted-upon then I guess the answer is plain: MS simply doesn't give a flying toaster what end-users
think.
If this kind of haughtiness continues, it'll be time for a new OS company (one with end-users in mind) to rise up and dethrone MS! I may not pay MS anything for outlook.com, but as I said above, there are plenty of alternatives (has anyone at MS even looked
at GMAIL? They are handing your butts to you as far as end-user experience goes).