“Error code: c945000e Sorry, Movie Maker can't start …” when I start Movie Maker

Anonymous
2012-08-09T19:15:32+00:00

Hello,

When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?

LD

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-10-05T04:44:48+00:00

An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912.  The details are also at the beginning of this (now very long) post.

So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.

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Anonymous
2012-08-09T19:20:00+00:00

Hello LD,

This issue affects the following versions of Movie Maker:

·         Windows Live Movie Maker 2011

·         Windows Movie Maker 2012

Here's what's happening:

1)

Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.

The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.

To resolve the issue, install the latest video card driver version.

Affected video cards Blocked driver versions Direct links to download the latest driver (as of August 7, 2012)
Intel
Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor) Less than or equal to 8.15.10.2321 8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit
Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor) 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit
Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:<br><br><br>http://downloadcenter.intel.com/
All NVIDIA GeForce, Quadro or Tesla video cards 8.17.12.8562 GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx

If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:

Acer http://us.acer.com/ac/en/US/content/drivers
ASUS http://support.asus.com/Download/Options.aspx?SLanguage=en&type=1
Compaq http://www.compaq.com/country/cpq_support.html
Dell http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection
Fujitsu http://support.fujitsupc.com/CS/Portal/support.do?srch=DOWNLOADS
Gateway http://support.gateway.com/product/?cmpid=supportnav
HP http://www8.hp.com/us/en/support-drivers.html
Lenovo http://support.lenovo.com/en_US/downloads/default.page?
MSI http://us.msi.com/service/download/
Samsung http://www.samsung.com/us/support/
Sony http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
Toshiba http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product%20Support#

2)

If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.

To verify that you have the latest version of Windows Movie Maker 2012, please do the following:

1.     In Movie Maker, press Alt + F on your keyboard to open the File menu

2.     Select About Movie Maker

3.     Verify that the version number is 16.4.3505.0912. 

The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started

 Hope this helps,

Bobby

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  1. Anonymous
    2012-10-21T21:33:53+00:00

    Hi I'm having the same issues. I (believe) I have all the drivers up to date, but I could be wrong. Here's my info:

    System Information


       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

               Language: English (Regional Setting: English)

    System Manufacturer: Dell Inc.        

           System Model: Dell System XPS 15Z

                   BIOS: Default System BIOS

              Processor: Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz (4 CPUs), ~2.7GHz

                 Memory: 8192MB RAM

    Available OS Memory: 8086MB RAM

              Page File: 3255MB used, 12914MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

     System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode

    Display Devices


              Card name: Intel(R) HD Graphics Family

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04461028&REV_09

         Display Memory: 1696 MB

       Dedicated Memory: 64 MB

          Shared Memory: 1632 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: unknown

             Monitor Id: AUO30ED

            Native Mode: 1920 x 1080(p) (60.017Hz)

            Output Type: Internal

            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

    Driver File Version: 8.15.0010.2253 (English)

         Driver Version: 8.15.10.2253

            DDI Version: 10.1

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 11/29/2010 05:23:16, 7428608 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B78E66-4266-11CF-2171-4B24B4C2C435}

              Vendor ID: 0x8086

              Device ID: 0x0126

              SubSys ID: 0x04461028

            Revision ID: 0x0009

     Driver Strong Name: oem17.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2253:pci\ven_8086&dev_0126&subsys_04461028

         Rank Of Driver: 00E60001

    Thanks for the help.

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  2. Anonymous
    2012-10-21T21:21:15+00:00

    8 pages of nonsense answers from the Microsoft Support Staff. Let me ask the question in simple terms all of us posting here it seems have been using Windows Movie Maker for 2 years or so without a problem they overnight it no longer works and your answers to the solution is our video card. That is a poor answer we did nothing different so the problem is on your side. BTW-The same problem is in Windows DVD Maker it started the same time as the Movie Maker Problem.

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  3. Anonymous
    2012-10-21T05:58:34+00:00

    The Intel Atom based on the Intel site shows it has

    Intel® Graphics Media Accelerator 3150

    Reference

     http://www.intel.com/support/graphics/sb/CS-031160.htm

    The latest graphics driver update offered is from calendar year 2010

     http://www.intel.com/p/en_US/support/highlights/processors/atom

     Look in the left hand side under Support Resources and click on Downloads and Drivers

      - Select your operating system and then select drivers

    The list of available drivers should be shown.

    Note: If you have the same driver installed, reinstalling may not (unlikely) resolve any issues you may have with Movie Maker (and or Error code c945000e).

    What you have not provided in your question/request

     -- whether or not the available KB2741355 update has been installed and prior to the latest Windows Essentials 2012 QFE1 update.

     KB update- http://support.microsoft.com/kb/2741355

     - if you have not installed the KB update or updated Window Essentials 2012 QFE1 update then those should be done first and Movie Maker 2012 retested prior to attempting any driver update/replacement.

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