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Hello,
When I try to launch Windows Movie Maker, I get “Error code: c945000e Sorry, Movie Maker can't start …” What can I do to fix this?
LD
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
An update to Movie Maker 2012 was just released today. It lowers the hardware requirements back to DirectX 9, so you might see if you can run it. There are more details in the pinned post. The version number is 16.4.3504.0912. The details are also at the beginning of this (now very long) post.
So if you had DirectX 9 hardware that worked for WLMM 2011, give Movie Maker 2012 a go again.
Hello LD,
This issue affects the following versions of Movie Maker:
· Windows Live Movie Maker 2011
· Windows Movie Maker 2012
Here's what's happening:
1)
Movie Maker makes heavy use of video and graphics acceleration capabilities provided by a computer's video card to decode and encode video files and render effects, transitions and text. Sometimes video card drivers (the software that allows Windows and Movie Maker to interact with the video card) have issues that prevent Movie Maker from working correctly.
The following video cards and corresponding driver versions below have been identified as having issues that prevent Movie Maker 2011 and Movie Maker 2012 from working correctly. Movie Maker will not start with the following video cards and driver combinations.
To resolve the issue, install the latest video card driver version.
| Affected video cards | Blocked driver versions | Direct links to download the latest driver (as of August 7, 2012) |
|---|---|---|
| Intel | ||
| Intel(R) HD Graphics Family<br><br><br>(2nd Generation Core i3, i5, i7 processor) | Less than or equal to 8.15.10.2321 | 8.15.10.2761 Driver - Released May 24, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit |
| Intel(R) HD Graphics <br><br>Intel(R) Graphics Media Accelerator HD<br><br><br>(1st Generation Core i3, i5, i7 processor) | 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) | 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit |
| Mobile Intel(R) 4 Series Express Chipset Family<br><br><br> <br><br><br>Mobile Intel(R) 45 Express Chipset Family<br><br><br> <br><br><br>Intel(R) G41 Express Chipset<br><br><br> <br><br><br>Intel(R) G45/G43 Express Chipset<br><br><br> <br><br><br>Intel(R) Q45/Q43 Express Chipset<br><br><br> <br><br><br>Intel(R) B43 Express Chipset | 8.15.10.2104 to 8.15.10.2142 <br><br>(inclusive) | 8.15.10.2555 Driver - Released **** October **** 19 , 2011<br><br><br>Windows<br>7, 32-bit<br><br><br>Windows<br>7, 64-bit<br><br><br> <br><br><br>Other Intel drivers can be found here:<br><br><br>http://downloadcenter.intel.com/ |
| All NVIDIA GeForce, Quadro or Tesla video cards | 8.17.12.8562 | GeForce Desktop 301.42 Driver (8.17.13.142) - Released May 22, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>GeForce Notebook 296.10 Driver (8.17.12.9610) - Released March 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro/Tesla Desktop Driver 297.03 (8.17.12.9703) - Released July 18, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Quadro Notebook Driver 296.88 (8.17.12.9688) - June 13, 2012<br><br><br>Windows 7, 32-bit<br><br><br>Windows 7, 64-bit<br><br><br> <br><br><br>Other NVIDIA drivers can be found here:<br><br><br>http://www.nvidia.com/Download/index.aspx |
If the generic video card drivers direct from Intel or NVIDIA listed above cannot be successfully installed on your computer, you may need to download the latest video card driver provided by the computer system manufacturer for your specific computer model. Start your search here:
2)
If you are running on DirectX 9 hardware, please ensure that you have installed the Windows Update for DirectX 9 support available at http://support.microsoft.com/kb/2741355, and that you are running the latest version of Windows Movie Maker 2012.
To verify that you have the latest version of Windows Movie Maker 2012, please do the following:
1. In Movie Maker, press Alt + F on your keyboard to open the File menu
2. Select About Movie Maker.
3. Verify that the version number is 16.4.3505.0912.
The latest version of Windows Movie Maker 2012 can be downloaded at http://explore.live.com/windows-live-essentials-movie-maker-get-started
Hope this helps,
Bobby
is there a version of the Intel (R) Atom??
Hi there,
I also have this problem with Windows Live Movie Maker 2011. It was working fine this morning but then suddenly gave me this error when I tried using it this afternoon. I don't think the error can be correct, because how could I meet the requirements a few hours ago, but not now? I tried restarting my computer, reinstalling the program, installing the 2012 version, and updating all of my display drivers, but nothing has helped.
Any help would be much appreciated! Thanks.
Hello.
My Acer is about a half a year old now. I have not used the windows live movie maker yet since I purchased it, but when I finally did (and I did not have to download it, it was already a part of the package) it said that Movie Maker couldn't start, and that my computer didn't meet the minimum system requirements.
And YES. I HAVE updated my almost-completely new computer.
Hardware details:
Operating system: Windows 7 Home Premium (64-bit)
Memory: 4096MB RAM
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Internet browser: Mozilla Firefox 16.0.1, Internet Explorer 9.0.8112.16421
Internet connection: I use a modem. Interestingly enough, Bell had to reinstall my modem often, so my modem is currently fairly new.
Graphics or video card: DirectX 11
Additional required programs: Photo Gallery and Windows Media Player
I am the only user on this computer and I am the administrator as well (and yes, I am sure).
I have also updated Windows Essentials, as advised. Not very helpful at all.
Please reply soon.
