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I have a Gateway ZX6971 all in one touch screen. I recently downloaded the windows 8 release preview and i cant find anyway to get my touch screen capabilities working again. Is there a way to fix this problem? I tried reintalling the Card Reader Driver and try to open some touch programs in capability mode. Is there anything I can do to do my touch screen back? It worked fine in Windows 7. Any help or advice would be great! Thank you!
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Hi ssackfield88,
This issue may be a display driver issue. I checked Gateway's website for available drivers for the ZX6971 and there are no Windows 8 drivers. Use the contact us link here to see when or if drivers will be available to support Windows 8 on your computer.
The touch pack is really just some games and apps. A device always needs the correct drivers for the OS to be able to communicate with it. Windows 8's main purpose is for touch support, thus it doesn't need a "touch pack". Seems like we'll have to wait it out until MS or Gateway/Acer will solve the problem, which doesn't seem too high on their list. What we all know is that it worked with the consumer preview/release preview and it doesn't work with the RTM.
It seems to me that the touch panel should have native support since Windows 8 is all about touch and the touch panel is just another I/O device. That said, the OS should be able to work with it out of the box, like a mouse/keyboard.
I have a Gateway ZX5341 that I bought before the release of Windows 8. When the pre release versions came out I installed and run each of them to see if I wanted to buy the Pro. Each version operated smoothly and the touch screen worked on the 3 or 4 versions I tried. Touch screen would not work on Windows 8 Enterprise trial. I uninstalled that and went back to Windows 8 consumer release and the touch worked fine. I bought and downloaded Windows 8 Pro and touch quit working again. On the recommendation of MS "Technical?" I uninstalled it, re-downloaded to a usb stick and installed from that. same problem, touch does not work on Windows 8 Pro. The problem is not with hardware drivers, if you look in Windows 7 Home premium under files 86, there is a "Microsoft Touch Pack For Windows 7". Now I am not a whiz bang when it comes to tech, but it seems obvious to me if the drivers that worked on my machine in 7 and window preview worked, and there is not a "Microsoft Touch Pack for Windows8" that good ole' M$ got us again!! Would somebody please quite blowing smoke and let us know when M$ is going to release an update and let us get our monies worth, or are they content to have another Vista on there hands?
I did this it did not work! cant find any drivers
Product Category: Desktop
Product Series: ZX Series
Product Model: ZX4951
thanks a lot! it's not perfect but at least it doesnt feel like the screen is now broken, please keep posted with more information
there's another thread http://answers.microsoft.com/en-us/windows/forum/windows_cp-hardware/touchscreen-stopped-working/68bb393f-a96e-4b9e-982c-ce1e32e3955a?page=2
that may work for older models, i copied your answer into there thank you
