Windows 8 Touch Screen not working on my Gateway ZX6971

Anonymous
2012-10-25T17:39:02+00:00

I have a Gateway ZX6971 all in one touch screen. I recently downloaded the windows 8 release preview  and i cant find anyway to get my touch screen capabilities working again. Is there a way to fix this problem? I tried reintalling the Card Reader Driver and try to open some touch programs in capability mode. Is there anything I can do to do my touch screen back? It worked fine in Windows 7. Any help or advice would be great! Thank you!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-10-25T23:44:27+00:00

Hi ssackfield88,

This issue may be a display driver issue. I checked Gateway's website for available drivers for the ZX6971 and there are no Windows 8 drivers. Use the contact us link here to see when or if drivers will be available to support Windows 8 on your computer.

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  1. Anonymous
    2012-10-28T14:53:26+00:00

    And Jacob at Gateway phone tech support told me that drivers will be available on their website "in 2 to 3 business days". 

    Knowing that Windows 8 was going to be heavily 'touch-oriented' was the reason I purchased this AIO ZX6971 in the first place.

    But it's sad to hear that even with the driver, there will only be limited functionality. :(

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  2. Anonymous
    2012-10-28T12:22:18+00:00

    I ran into the same problem. MS said a driver would be available in a "few day"; fingers crossed.

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  3. Anonymous
    2012-10-28T03:20:29+00:00

    OK, I was on the same boat.

    I have a ZX4931, an older one, but I guess with the same IdeaCom touchscreen.

    Gateway is pretty slow on updates, as well as the MS.

    I was digging in hardware IDs and etc and tested a couple of drivers.

    Found I working, but somehow it recognizes only 1 touch (though 2 points are capable with the touchscreen)

    OK, here we go...

    First download the IdeaCom driver (Win7 x64) from MSI webpage.

    Service & Support > Download > All-In-One PC (under Option 2), Entertainment series > 19" Series > Wind Top AE1921 > Driver.

    Switch to WIndows 7 64 bit.

    Download "IdeaCom Touch Panel Driver" Driver Version: 3.3.0000.13

    http://msi.com/service/download/driver-13890.html

    After the download Extract and Run in Windows 7 compatibility mode and run as Administrator.

    Let it install, after the reboot the touchscreen should be working.

    2 shortcuts appeared on my Win8 start menu (for configuration and testing)

    I hope it helps.

    Thanks for the suggestion and the digging around

    But this is NOT working for the ZX6971

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  4. Anonymous
    2012-10-28T02:54:59+00:00

    Yeah, I know.

    This driver is not perfect. At least something...

    Gateway support is the worst I ever dealt with.

    Do not hope them to release an update soon.

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