Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2011-05-16T01:54:12+00:00

    Hi Glenn24,

    Did you make any software or hardware changes on your machine prior to this issue?

    Let’s follow these methods & check if it helps.

    Method 1

    You may follow these steps & check if the issue persists.

    a. Open Internet Explorer > Tools > Internet Options -> Advanced.

    b.Uncheck the option - Check for server certificate revocation.

    Method 2

    You may run System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.

    a. Type ‘cmd’ in start search box. Right click on ‘cmd’ in the Program list and then select the option Run as administrator.

    Note: If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    b. Type the following command, and then press ENTER:

        sfc /scannow

    For more information refer this link.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

    Hope the information helps. Please post back and let us know.

    Regards

    Debleena S

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    HI...I'm having the same problem with my new Acer desktop. I just ran this scan and the results were that there were corrupted files found but Windows Resource Protection could not fix them. How should I go about figuring this one out?

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  2. Anonymous
    2011-01-25T00:17:06+00:00

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  3. Anonymous
    2011-01-14T21:50:06+00:00

    Is your thread here about the same computer as this one and/or this one, Glenn?

    [Judging from your identical follow-up replies to those two threads, it was.]

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  4. Anonymous
    2011-01-07T21:54:43+00:00

    I restored my computer and still have all the same errors.

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