Windows 7 Troubleshooter Error 0x8E5E0247

Hi Debleena,

I believe you are right about having to perform the in-place upgrade.  I have the exact problem with windows update as these people did. There's another thread that's been hashed out rather thoroughly on Windows Update 8000FFFF errors in the Installation, Setup and Deployment forum foundhere .  After reading the the following article it sounds like they tried everything else and in the end the upgrade was needed and worked.  Here is the thread for those that want to look at it:

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/92be1b34-23cd-46b0-bf21-106d0a5e2e38/

My problem now is that the Windows 7 disks didn't come with my Toshiba computer.  They are supposed to be installed on a partition on the hard drive and I'm not sure how to access or use it.  I will have to read up on it unless someone can explain if I can  and how to use it for an in-place upgrade.

Hi Glenn24,

You may perform in-place upgrade and check if the issue persists. It will install Windows 7 and retain your applications, files, and settings as they were in your previous edition of Windows.

To upgrade the current Windows operating system on your computer to Windows 7, follow these steps:

a. Start the computer and make sure that the current version of Windows has started.

b. Insert the Windows 7 DVD into the DVD drive and then close the drive tray. Wait a moment for the Setup program to start automatically.

c. If the Setup program does not start automatically, follow these steps:

Click Start and then click Run.

Type Drive: \setup.exe and then click OK.

Note: Drive is the drive letter of the computer’s DVD drive.

d. When the Setup program starts and the Install now screen appears, click Install now.

Note: When you receive with the Get important updates for installation message, click on Go Online.

e. Click Upgrade when the "Which type of installation do you want?" screen appears.

f. Follow the instructions to install Windows 7.

Hope the information helps. Please post back and let us know.

Regards

Debleena S

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

I solved the issue when I created a new user.  The troubleshooter works for the new user with or with out administrator priviledges.  I can run the troubleshooter from inside these new user accounts just fine.  I did run the SFC System File Checker first and it did not fix the problem but it found no problems.  I am sure glad I did not try a Windows 7 update, ie. reinstall. 

This makes no sense to me because all the programs I have ever installed have been installed for all users and they are all there in the the new user's accounts too.  There appear to be some background programs that are not running for the new user but nothing I need.  I have to wonder that if the troubleshooter fixes the problem inside the new user account, it wouldn't also fix the problem for my original user account.  But, since the program installation I was having trouble with can't be fixed anyway, I won't find out.  The troublesome software involves a software printer driver that is just plain incompatible with 64 bit Windows 7 it seems. 

Same issue as other posters.  Brand new computer, 64 bit Windows 7, Lenovo thinkpad.  Troubleshooter has never worked but I obviously did not try it the first day out.  But there have been many other times it has tried to fire up under different circumstances and always the same error. It never would run.

Update with Additional Information:

I just realized that Windows Update doesn't work. 

When I try and run Windows Update or Check for Updates from the Control Panel, it crashes.