thanks for working thru this with me. I tried the electrical tape hack and it worked for about 30 mins, which is the longest I have had it working, but alas, it has stopped working again.
Arc Touch Mouse Scroll stops working
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Anonymous
Hi,
I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.
I'm facing a problem with my mouse with regards to the scroll function.
After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.
However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.
But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.
This is very irritating. It seems nobody else have encountered this issue.
Please help!!
Windows for home | Previous Windows versions | Devices and drivers
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209 answers
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Anonymous
2018-07-05T21:37:50+00:00 -
Anonymous
2018-07-03T16:43:53+00:00 Hi Guys,
The mouse has a fatally flawed hardware design. The only solution is to buy the newest version. Unfortunately, our money on the older version has been wasted, with no formal acknowledgement ever by Microsoft. It's sad that the Surface engineers have great ideas, but the company has no quality control, no ability to execute the vision well, and it doesn't care about its customers once it has our money.
Steve
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Anonymous
2018-07-03T14:32:15+00:00 I removed the double stick tape and after about 45 secs of use, the scroll pad stops working.
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Anonymous
2018-06-17T13:59:51+00:00 The arc mouse continues to work. I did have to reset it once during the week. Alas, I can't tell if that is more frequent or less frequent than before. At least, the device wasn't damaged, but the improvement is inconclusive for me.