Arc Touch Mouse Scroll stops working

I don't know if this is just dumb luck, or related to the Windows updates released on 8/30/16, but for several hours now, I've been able to use my Arc Touch mouse without the scroll strip bug. Just a couple of days ago, I wasn't able to use this same mouse for more than ten minutes without needing to close and open it again to get the scroll strip to work.

Has anyone else seen this after applying the Windows updates?

Based on past experience, I'm suspending judgment on whether or not this egregious bug was finally fixed unless and until I've been able to use both of my Arch Touch, Surface Edition mice for at least one full week, all day each day.

In case it has been fixed, it took Microsoft 309 days since the release of the SP4 on 10/26/15 until the release of the Windows updates on 8/30/16 to do so. Good grief!

Thanks,

Steve

Hi Abu,

People have suggested this before, but it doesn't work.

What you're experiencing is the placebo effect. I suspect that within minutes of posting your message, your mouse stopped scrolling and you needed to reset it. I also suspect that you didn't come back to post again to tell us that your suggestion didn't work after all.

I think the best way to get Microsoft to pay attention and fix this is to keep raising the problem publicly. Too many people give up. Collectively, we've paid Microsoft a great deal of money. It's outrageous that the company has ignored us, or that customer support has denied that it has ever heard of this problem, when so many of us here and in other forums have attested to it.

Good Luck,

Steve

Hi Sam,

What do you mean that this happens with other Bluetooth mice? I have a Logitech MX Master Bluetooth mouse and it works perfectly. It never disconnects. All of the buttons and scrolling work perfectly. It's been 100% reliable from the moment that I bought it (used, no less).

If you mean that some other Bluetooth mice disconnect from the computer that they're paired to altogether and need to be reset to reconnect, that's possible, but I haven't experienced anything like that myself.

The Arc Touch, Surface Edition mouse looks and feels great and the way that it folds is very helpful for those of us who travel a lot. That's why it's so infuriating that a basic function--scrolling--will stop working every few minutes, forcing you to reset the mouse. It's not usable to get work done. I don't like having to carry the huge MX Master around in a thin messenger bag, but I can always count on it to work perfectly well, unlike my two Arc Touch, Surface Edition mice, both of which exhibit the same behavior.

What does it say about Microsoft that it has ignored for many years a show-stopping defect affecting its mouse, reported by many customers in a public, very visible thread, on its own forums?

Steve

The problem is that you have to do this every ten or twenty minutes. That causes a highly annoying disruption to your workflow if you're trying to get work done. Also, the Arc Touch, Surface Edition mouse is very expensive. We paid good money for a working product. In return, we've been ignored by Microsoft for years, causing many of us to give up and buy other mice. This isn't acceptable. The Arc Touch, Surface Edition mouse is a flawed product that should be recalled and redesigned, if the mouse is at fault. If it's a Windows driver, then that should be fixed.

This has existed for years.   It also happens with other blue tooth mice.

I know of no known fix.