Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2019-01-20T18:54:01+00:00

    Yes, and MS's new model is take take take, or listen, listen, listen  but never respond!

    Get a Logitech mouse.

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  2. Anonymous
    2014-05-02T12:13:24+00:00

    I'm having the same different problem with two different brand new arc mice and two different windows 7 computers. The scrollwheel stops working at least once a day.

    I guess it's a design defect...

    Hi Guys,

    THIS IS CRAZY !!!

    Im looking for answers on MICROSFT website for MICROSOFT PRODUCT not working.

    I dont think Microsoft cares here. 

    I have to agree that the design and the idea is great, but not worth a penny if it doesnt serve its purpose.

    MICROSOFT ARC !!! Your place is in my BIN

    Good luck rest of you...

    Peace.

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  3. Anonymous
    2014-04-22T05:59:10+00:00

    I'm also getting the issue where at random intervals the scroll touch pad just stops giving feedback and stops working.  The rest of the mouse continues to function fine (moving around, buttons clicking).  So far the only way to resolve it is to turn the mouse off and back on - which at times I'm so frustrated it makes me want to just snap it in two.

    I notice this thread has been going on for 3 years, so is there any resolution yet?

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  4. Anonymous
    2014-02-11T01:45:34+00:00

    I just bought the Arc Touch Surface Edition Bluetooth mouse and am sad to report that I too am having the same issue.  At least turning it off and back on again seems to resolve it for a short time.  Looks like I will be exchanging it for another... if that one has the same issue, I will return it and get a Logitech.

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  5. Anonymous
    2011-06-19T15:12:57+00:00

    Hi,

    I'd have you follow all the methods/steps from the below article in order to resolve the issue.

    Troubleshoot response failures in wireless keyboard or mouse

    Hello Azeez N,

    Please follow up and update on the solution to the above mentioned problem as MANY of us here have experienced the same problem with the mouse.

    Otherwise, i believe many of us here will be very happy to escalate this matter to the higher ups and also spread through the mass media and advice people NOT to purchase the Microsoft Arc Touch Mouse and also to complain the level of support to with regards to this issue.

    Thanks.

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