Arc Touch Mouse Scroll stops working

Hi Pingu,

Although I've never tried "Restore Settings...," scrolling has been working for me for over one week, which has never been the case before. It first seemed to start working approximately two days before my upgrade to Windows 10 on 29 Jul 2015. Perhaps one of the firmware updates that Microsoft released for the Surface Pro 3 fixed the problem.

Perhaps there was a bug in the Bluetooth driver that Microsoft finally found and fixed, but there's no way to tell. The lack of communication from Microsoft about this is frustrating, and I suspect that it has cost them a great deal of money in customer support and mouse replacements that didn't solve the problem anyway.

I'd be curious to hear if anyone has used their Arc Touch Mouse, Surface Edition with a non-Surface device, and if so, if they've experienced the scrolling problem. It would be interesting to know if the scrolling problem was specific to Surface devices, or a problem with Windows 8.1 across the board.

If others have experienced a resolution to the scrolling problem after upgrading to Windows 10, or continued to experience the problem, please let us know your experience.

Thanks,

Steve

I had problems with my Arc mouse on a Surface Pro 3 where the scroll stopped working.  I ran the Arc Mouse software and clicked on Restore Settings.... all working fine now.  Looks like it is a software problem.

Hi Sam,

Strangely, my mouse has been working successfully for the past week! Scrolling and haptic feedback have been working consistently. I haven't needed to close and open the mouse to restore scrolling, unlike in the past.

Before anyone gets too excited, it's possible that this is just a fluke. If, after a month of use, I continue not to have any problems, I'll feel more confident that something positive happened. Right now, I have no explanation for this surprising good news.

I upgraded to Windows 10 yesterday, 29 Jul 2015. However, the mouse seemed to work well for several days before then. It's possible that Microsoft may have released a firmware update that fixed a problem with either the mouse driver, or Bluetooth connectivity. It's also possible that I've gotten exceptionally lucky, and that scrolling will resume intermittently failing once again. I just don't know yet.

I have two Arc Mouse Surface Edition mice. After another couple of weeks of using my current one, I'll switch to the other one, to see what happens. This is going to be very interesting.

If others have noticed that their Arc Mouse Surface Edition mice are working since upgrading to Windows 10, please post and let us know the good news. That would help us to better understand if this was a software problem, after all, as opposed to a hardware defect with the mouse design or manufacturing.

I'll follow up in August with another post.

Thanks,

Steve

It is now July 2015, 4 years after this was first reported and the issue remains.  I have found that a reboot is the only way I can restore scrolling.

I choose to travel small and light so I have had to accept the fact that this mouse is flawed and I will continue to use it until I can find another that travels so small.

I hope you're right, but I don't think so. I have Win 10 and all the latest Updates here on my Surface Pro 3 and I'm still getting all the same mouse issues. Have also fully re-installed the Bluetooth drivers and Arc Mouse software too..