Arc Touch Mouse Scroll stops working

Anonymous
2011-04-26T13:22:53+00:00

Hi,

I'm using Win 7 (32 bit) with the MS arc Touch mouse software and drivers installed. Running on HP TX2 Touchsmart Tablet.

I'm facing a problem with my mouse with regards to the scroll function.

After "switching on" the mouse, there is a green led light and everything seems to work. The green LED then disappears, presumably to save battery.

However, after a short period of time, the scroll function will not work at all. There is no scroll "feedback" felt from the scroll strip either. But when I flatten the mouse and turn it back on again, everything works as per normal.

But after some time, the same problem resurfaces. Then, I have to turn the mouse off and back on again. Sometimes, the scroll function "turns" itself back on automatically. But most of the time, it just stops working altogether.

This is very irritating. It seems nobody else have encountered this issue.

Please help!!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2014-08-08T18:32:49+00:00

    Having the same problem.  I returned the first mouse I bought and the second one does the same thing.  Scroll stops working intermittently.  If I turn the mouse off and then back on again it starts to work right away and then dies a few minutes later.

    I will return it for a refund soon as there does not seem to be fix for this. 

    Poor product support and reliability on the part of Microsoft.

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  2. Anonymous
    2014-08-01T14:26:23+00:00

    Same issue here, I've tried all of the troubleshooting tips as well. The one thing I did find to fix it, although only temporarily, is to unbend the mouse (essentially turning it off), then bend it back. The scroll then resumes working. Obviously not the best solution as the scroll should not quit working to start with! Fix your bug Microsoft!

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  3. Anonymous
    2014-07-12T14:20:21+00:00

    I also have the scroll failure. It just stops scrolling. Every thing else works but the scroll just quits working.

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  4. Anonymous
    2014-05-30T15:04:48+00:00

    Yep, don't you wish you read the reviews :). I sent it back and did not bother to try another as if they have not fixed it after 4 years they are unlikely to bother now.

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  5. Anonymous
    2014-05-30T14:40:05+00:00

    I have the same problem...just bought it today...if it continues I will return as you suggest. Thanks for posting...shame MS couldn't be more helpful!! :/

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