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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
Doesn't do a thing. The FW update killed the camera for all useful work.
Yes. The firmware seems to kill the camera when you try to do the install using a hub. Makes complete sense.
Mine is a brick. But a brick you can use for a door stop. This is a little bundle of e-waste.
Robert
Hi Will,
This really seems to be a short coming of the camera, doesn't it?
Robert
Hi Nick,
Actually I did everything you suggest above.
When I was doing the firmware upgrade I was in fact on a hubbed device. That may have had something to do with why the FW upgrade reduced my LifeCam to brick status.
I now have the camera plugged it directly to a USB port on my workstation, but its dead. The FW up-date killed it.
Any answer to this but an RMA? Microsofts vendors much have crates of these things returned by people like me.
Robert
