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Hi All.
I bought a new LifecamStudio 2 days ago. I installed the camera, following the instructions of course. In the end of the installation, I could se my self in the Lifecam software window, so far no problems, the camera worked. Suddenly a popup message appeared, telling me that the firmware of the camera needed to be upgraded, so I pressed OK. The firmware upgrade started but was shortly aborted with an errormessage, saying the upgrade was not succesfull. I tryed to reinstall the firmware, but now it tells me hat I already have the most recent firmware installed. So the nproblem is now that, when I instert my camera into the USB port windows finds the camera, but as soon as I start any program the uses the camera it goes from a Lifecam Icon (in the hardware manager that is) to a unknown unit. The Lifecam studio software tells me that no camera is installed. I have installed the camera on other computers without any luck.
/Stefan
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Fixed it :)
In device manager underneath imaging devices I saw "Webcam" -- before the botched fw update it said "Microsoft LifeCam Studio" and had a diff driver. I rolled back the driver (or if that doesn't work you can force it to use the one inside program files \ lifecam) then re-installed lifecam -- my cam now works. Now -- what's the deal with this update utility and why's it changing what driver the camera uses?
This is exactly what happened to me. Life cam worked fine on several computers, including a Mac iBook Pro, for an hour or two.
I was using the camera on a Windows 7 64bit machine.
I did the firmware upgrade EXACTLY according the instructions.
And the camera is now non-operable, and is recognized by none of my operating systems as a USB device.
I actually bought this Microsoft logoed camera thinking that there would be FEWER problems of this type.
Apple Stock topped 610 dollars a share today. As a someone who is married to Microsoft systems, I would so like it if Microsoft would pull up their socks regarding these kinds of things.
It is not a lot to ask is it, that a firmware up-date not kill a brand new device.
It goes back to the vendor tomorrow.
Sigh . . .
Robert in LA
Uninstall the device from device manager
Reboot
Plug the camera into a non hubbed USB port and try again to load the software, hopefully it will find the device properly this time.
Many USB devices that use a lot of power have this problem -- they will usually need to be plugged in directly
Thanks. This solution is not feasible for me.
I have a tablet PC running Windows 7. I need to have a USB Hub to use it when I am at my desk. It only has one USB port. It successfully runs multiple other devices through the hub. If I use that port for the camera, I can not use anything else (keyboard, mouse, speakers, printer, phone (skype), etc....
Uninstall the device from device manager
Reboot
Plug the camera into a non hubbed USB port and try again to load the software, hopefully it will find the device properly this time.
Many USB devices that use a lot of power have this problem -- they will usually need to be plugged in directly
Hi - just the standard disclaimer - I am a Microsoft employee but not on a team that has anything to do with webcams. However this exact problem happened to me, and I was able to get another camera and reach out to someone who works on the webcam team.
In my case the problem was almost assuredly due to the fact I had the webcam plugged into a hub and not directly into the PC. The communication between a brand new cam and my PC was glitchy at best when running through a USB hub. I'd be curious to know how many of you were using a hub, and if that's a common failure scenario.
Hopefully in the future the firmware updater can check for this condition and block updates when running via a hub. It may save some grief going forward.
I am running with a hub. And now my Lifecam Studio does not work. So what can I do to get it working again.
