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When someone sends me a text message with photos, etc., I receive only the message "get media content now." When I tap on that, it says "getting media content," but nothing happens. I can do this a dozen times- still the same cycle. Any suggestions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There are some good suggestions on here, but I'll tell you what just worked for me. I have a Windows Phone HTC 7. Was getting the media content message and realized it was only happening when my phone was using my home WIFI connection. When I turned it off under the settings icon on the phone the messages with pictures (also extra long messages from people with certain phone carriers) came through just fine. Hope this helps someone.
Hi,
Text messages that have a picture attached are also called MMS (Multimedia Messaging Service) messages. I would check if you have MMS (Multimedia Messaging Service) enabled by your mobile operator.
Also there might be a problem with the MMS configuration on your device (there is no UI for end user to check) - what device are you using in what network? Is it open-market or branded device?
Also you need to have proper configuration for MMS service in your phone, see this thread about the possible issue with MMS configuration on branded phones:
Best Regards
Martin V.
Had same problem with Huawei H883G phone through Net10 (Tracfone) - live in the US. Have had the phone of well over a year - problem only started recently.
Ending up logging into Net10's website (not an easy task in itself). Searched for "How To Update Data Settings," then entered my cell number - came to page that said to enter data for APN to match the following table:
APN RESELLER MMSC http://mmsc.mobile.att.net MMS PROXY proxy.mobile.att.net MMS PORT 80 APN TYPE default,mms,supl Info that existed in phone had all tracfone info (e.g. tfdata.mobile.com)
After entering data from the above table (NOTE: lines on left were not identical to Huawei - had to do best guess) I was able to receive MMS again.
Had tried all other options listed here - this was only thing that worked.
These are the ones for rogers.
APN: ltemobile.apn
Username:
Password:
WAP gateway (URL): mmsproxy.rogers.com
WAP gateway port: 80
MMSC (URL): http://mms.gprs.rogers.com
MMSC port: 80
Maximum MMS size:
Having the same problem...getting nowhere with support. Feel your pain and am regretting my decision to purchase another Windows phone.
It seems like the issue of "Getting Media Content" is a problem for me as well. However, if I get a NEW Text message/ with a picture, I'm able to view that image but, a month or two later if I go to search for that same image it's now unavailable. The message "Getting Media Content" now re-appears.
What is actually happening to cause this to re-appear once you have viewed the picture? What do you suggest I do? I have tried contacting your Support team and all they seem to know how to do is switch me over to another department. Constantly passing the buck to someone else. Your customer service department needs a course on how to HELP their customer especially with all the technology that's out there. I'm beginning to think that I also made a mistake purchasing this phone. Can someone with some knowledge of this situation please help me? Thank you.
