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When someone sends me a text message with photos, etc., I receive only the message "get media content now." When I tap on that, it says "getting media content," but nothing happens. I can do this a dozen times- still the same cycle. Any suggestions?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
There are some good suggestions on here, but I'll tell you what just worked for me. I have a Windows Phone HTC 7. Was getting the media content message and realized it was only happening when my phone was using my home WIFI connection. When I turned it off under the settings icon on the phone the messages with pictures (also extra long messages from people with certain phone carriers) came through just fine. Hope this helps someone.
Hi,
Text messages that have a picture attached are also called MMS (Multimedia Messaging Service) messages. I would check if you have MMS (Multimedia Messaging Service) enabled by your mobile operator.
Also there might be a problem with the MMS configuration on your device (there is no UI for end user to check) - what device are you using in what network? Is it open-market or branded device?
Also you need to have proper configuration for MMS service in your phone, see this thread about the possible issue with MMS configuration on branded phones:
Best Regards
Martin V.
My Lumia phone also uses WiFi almost exclusively and I have the phone data turned off to conserve my limited bandwidth. Turning on the data allowed the MMS to download as it should. Thanks to MeterLongCat for helping me with the "Get media" problem.
i have the same problem with my Lumia 530, I have tried everything, I have spoken to my carrier I have taken my phone into a shop I have tested my sim card in other phones and still nothing! I cant even get hold of Nokia to get them to help. I have literally tried everything in this feed and still can not fix this phone.... anyone got any more ideas?
Me too
