upload the new dmp file please.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
original title: bsod, blue screen of death, memory management, driver fail
I have just built a new PC, by ordering everything off scan.org.uk. Ever since I have first loaded up the PC it has frequently crashed on start-up. The desktop will show, then either a tone will play through the speakers and it will blue screen, or a box will come up informing me that a program has crashed (ipoint.exe, ccc.exe and others). The most common bsod is memory management, but there have been others. The computer ONLY crashes on start-up, and never when it has successfully loaded up. This problem does not appear every time I boot up, but it is still really annoying. Sometimes, after crashing, windows says it cannot restart and goes into start-up repair, this restores windows and then runs chkdisk. Sometime, but rarely, chkdisk will remove 2 or 3 registry keys and replace them. Please help, this is SO annoying.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
upload the new dmp file please.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
Hi,
BCCode: C9 0x000000C9
HIDCLASS.SYS = Microsoft USB Driver - so something is driving that driver into fault. Check the
lowlevel chipset drivers and the BIOS with the motherboard maker. Try disabling the USB in the
BIOS and see if the system faults. A add-in USB card can be used to provide USB and they are
not expensive.
Hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
that's the bluescreen data after the driver verifier
| Dump File | Crash Time | Bug Check String | Bug Check Code | Parameter 1 | Parameter 2 | Parameter 3 | Parameter 4 | Caused By Driver | Caused By Address | File Description | Product Name | Company | File Version | Processor | Computer Name | Full Path | Processors Count | Major Version | Minor Version |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 080210-21637-01.dmp | 02/08/2010 16:32:45 | DRIVER_VERIFIER_IOMANAGER_VIOLATION | 0x000000c9 | 0x0000023b | 0x94455a8c | 0x9b59eed8 | 0x00000000 | HIDCLASS.SYS | HIDCLASS.SYS+2a8c | Hid Class Library | Microsoft® Windows® Operating System | Microsoft Corporation | 6.1.7600.16385 (win7_rtm.090713-1255) | 32-bit | C:\Windows\Minidump\080210-21637-01.dmp | 8 | 15 | 7600 |
Hi, please enable Driver verifier to get the causing driver:
Start > type verifier in the Search programs and files box and press "Enter" > Create standard settings > Next > Select driver names from a list > then select all non-Microsoft drivers > Finish
Restart the computer.
When you receive a BSOD, restart the computer in "Safe Mode" and do the following:
Start > type verifier in the Search programs and files box and press "Enter" > Delete existing settings > Finish
Restart the computer, log into Normal Mode and upload the new Minidump.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/