Printer problem - Items sent to print are not printing.

Anonymous
2010-09-04T04:54:31+00:00

I'm having problems with my printer.  If I send a document over to be printed it doesn't print?  There's no jam, the cartridges are full and there's  paper.  Help!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-07-01T21:28:02+00:00

Hi Bob,

Getting a test page out is good start, but there a few thing s you can try to get your printer fully working...

Microsoft provides a Fix It tool which will troubleshoot the printer for you, and might give some useful information on what might be causing an issue:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

If you are getting prints out it sounds as though there isn't much wrong with the spools service, but keep an eye on it as sometimes a print job can throw the service out. You'll find it in Services.

Also, make sure you have the latest driver for the printer from the manufacturers website. You view what drivers you have already from Print Management, which you can find in Administrative Tools from the Control Panel.

Hope some this helps.

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96 additional answers

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  1. Anonymous
    2013-11-06T22:33:07+00:00

    Right click on the printer you want and on the pop-up menu select "set as default printer".

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  2. Anonymous
    2013-11-06T22:31:36+00:00

    Had this problem. The HELP function says that a document in the print queue is not printing and it's preventing other documents behind it from printing.

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  3. Anonymous
    2013-05-24T19:57:09+00:00

    I do not know how to set my printer as a default.

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  4. Anonymous
    2013-05-18T16:39:33+00:00

    Connected by USB

    It doesn't - it just wont print (then I go to the printer and the print job is shown as canceling)

    No

    Lexmark X3430

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