Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

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Anonymous

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

Thanks and regards,

Fouzan – Microsoft support.

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70 additional answers

Anonymous

2012-10-24T19:04:20+00:00

I had this problem with 2 Doors cds so i tried my wifes Cher cd and it did the same (they are both warner DOH!) so i thought i would change the drive (i had reinstalled windows to this point) .New Samsung DVD drive made august 2012 did the same (old drive panasonic DVR-TD10RS) .I updated the firmware here http://www.samsungodd.com/Eng/ dated october 2012 thanks to a previous contributer.So the problem was the DVD drive firmware . It downloads TSDN+ all you do with it is download it , run it ,and restart pc. Its then done but it dont tell you so . It now plays and rips all warner ones that it wouldn't do before .
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Anonymous

2012-09-02T11:32:11+00:00

Oh my God, this actually works! Brilliant, thanks.
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Anonymous

2012-01-07T11:46:34+00:00

Having waded through all the above with the same problem with Warner CDs and a Dell (using Windows 7), I concluded by the far the best workaround was to rip my CDs on my other laptop (a cheap cheerful Acer which I checked played the tiresome CDs fine) via Mediaplayer> then copy them on to a flash drive, > put this into my main Dell and then just load them up into iTunes via the 'add folder' function. A bit of hassle - but worked fine for the small number of affected CDs I had which now play as clear as a bell. None of this excuses either Warner for producing CDs that don't play and / or Dell for kit that doesn't work. Not a great incentive to the law-abiding citizen who actually pays for their music by buying a CD, eh, Warner?
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Anonymous

2011-12-29T11:57:56+00:00

Had the same problem and was solved by updating the firmware through samsung here

http://www.samsungodd.com/Eng/

Click on "download Full" and then do update

Thanks! Had the same problem with distorted sound on Warner cd's. My Dell had a Lite-On player, and no updates was to be found. Got a Samsung player, same problem happened, but after updating it through your link, I'ts all good!
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