Warner Music CD's sound is distorted on Dell Windows 7 computer

Anonymous
2010-02-19T14:31:22+00:00

I have a new Dell computer operating on Windows 7. Some cd's will not play or download on Windows Media Player or iTunes as the sound is totally distorted. These same cd's were fine on my old Dell with Windows XP. The cd's also play on Hi Fi's and other computers without any problems. Is this a problem with Windows 7? (all the cd's seem to be produced by Warner Music or their associated companies).

Any help would be appreciated.

Windows for home | Previous Windows versions | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2010-02-24T01:00:15+00:00

Hi ASTRA52,

I would suggest you to run the Hardware and Devices troubleshooter.

Open the Hardware and Devices troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under Hardware and Sound, click Configure a device.‌  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

I would also suggest you to install the latest sound drivers compatible for Windows 7 from the manufacturer’s website.

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

You may also refer the below mentioned link.

http://support.microsoft.com/kb/316992

Hope this information helped!

 Thanks and regards,

 Fouzan – Microsoft support.

 Visit our Microsoft Answers Feedback Forum 

 http://social.answers.microsoft.com/Forums/en-%20US/answersfeedback/threads and let 

 us know what you think.

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments

70 additional answers

Sort by: Most helpful
  1. Anonymous
    2011-12-02T19:42:27+00:00

    Had the same problem and was solved by updating the firmware through samsung here

    http://www.samsungodd.com/Eng/

    Click on "download Full" and then do update

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2011-10-14T09:39:16+00:00

    Same problem as everyone else has, and doesn't matter which computer you have, Dell, Sony, Asus, Samsung, Toshiba, etc. There is definitely a correlation between Windows 7, WMP 12, and the Warner Brothers label. As mentioned by another post, the cd's that won't play were purchased from Amazon, and were made in Germany. Actually purchased from Movie Mars through Amazon, and they replaced them, but with the same exact cd and exactly the same problem. I had a tsst combo drive and it would play the cd's but with a lot of static, reduced volume, and skipping. Thought it was the drive and Dell replaced it with a PLDS combo and now the cd's are not recognized by the drive and the tray opens telling me to insert correct media type. My educated guess is the cd's we are all experiencing trouble with are from the early to mid 2000's when Sony tried to make their music cd's protected from ripping. Sony got busted for doing this since their protection was adding code to our computer to disable the copy function on their cd's. I think Warner Brothers was doing it also in a way that didn't invade our computers but still rendered the material non-copyable. I can just about guaranty every person here that the cd's will play on a read only cd player, i.e. most cd's players in cars that are strictly for playback. Basically if you have a cd that plays with the distortion or is not recognized by your drive, you do not have a true music cd per 'redbook' specifications. Return the cd's and get a refund or raise ****. Whether you owned the cd for one day or 6 years, what is the difference, it is not what you paid for. Of course we could submit to being ripped off and buy something that will play the table coaster, but why should we have to. I say begin a calling campaign to Warner Brothers or whoever, send emails, hassle Amazon or the company you purchased the music from. Make the people responsible for our trouble provide the solution, after all they sure took our cash easy enough.

    Was this answer helpful?

    0 comments No comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  4. Anonymous
    2011-08-06T22:21:58+00:00

    I'll try that I had 3 versions of the same CD and none worked and then Bleach was all fuzzy and a Doors CD even though they all worked on my old computer- so it was so annoying!!

    Was this answer helpful?

    0 comments No comments