is this a fishing scam?
check to see it cooling vents are blocked sounds if its getting hot
My computer keeps shutting down...help please!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My computer shuts down unexpectedly...no warnings no error messages. I just installed Windows 7 successfully and it shut down after a few minutes online. Sometimes it shuts down after 2 or 3 minutes, sometimes longer. I was hoping it was a virus, so I did a clean install with Windows 7. Looks like that didn't help. Could it be the hard drive? Is there any way to troubleshoot what the problem could be? Could something inside the computer be loose? Any help would be really appreciated!
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
87 answers
Sort by: Most helpful
-
Anonymous
2018-09-21T17:17:05+00:00 -
Anonymous
2018-08-15T21:18:26+00:00 Does the computer shut down and power off, or does it restart?
stut down restart
-
Anonymous
2010-05-10T00:40:21+00:00 Sometimes driver packages include add-on utilities and the like. It would be good to try to eliminate as much as possible. It's hard to say what precisely will be running on a clean install - not everyone's idea of a clean install is the same.
-
Anonymous
2010-05-10T00:31:30+00:00 I will. I just thought that installing Windows 7 with a clean install would get rid of any software issues. That's not true?
-
Anonymous
2010-05-06T10:34:29+00:00 Check the behavior with a clean boot, or by booting into safe mode. Does the behavior persist there?