My computer keeps shutting down...help please!

I started up in regular mode and it shut down within 5 minutes. I have been in safe mode for over an hour. What is that telling me? How do I find out what is causing the problem? I just installed Windows 7 with a clean install hoping to get rid of any problems.

It's a desktop...has plenty of space around it for ventilation.

Hi,

Could be heat related, make sure computer has adequate ventilation, maybe use a small fan to

add some air flow. On a PC the cards, memory and cables (both ends) might need to be reseated.

Remove all power and remove and replace those, do not just snug. Can't do that on a laptop though.

Also check the Power Plan Advanced Options to be sure there are not some settings there than cause

the power off - Control Panel - Power Options.

Look in the Event Viewer to see if anything is reported about those.

http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my\_event\_viewer.html

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Check with this utility just in case there is a blue screen situation.BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue\_screen\_view.html

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Also do this so you can see the likely bluescreens. (You may or may not be able to see

them if they occur even after doing this depending on the cause.)

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

http://www.winvistatips.com/disable-automatic-restart-t84.html

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What antivirus/antispyware/security products do you have on machine? Include any you have EVER

had on this machine including those you uninstalled (they leave remnants behind which can cause

strange issues).

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Do these :

Do these to clear corruption and repair/replace damaged/missing system files.

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to Repair Windows 7 System Files with System File Checker

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run checkdisk (chkdsk).

How to Run Disk Check in Windows 7

http://www.sevenforums.com/tutorials/433-disk-check.html

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After the above - its the process of elimination to rule out software :

How to troubleshoot a problem by performing a clean boot in Windows Vista orWindows 7

http://support.microsoft.com/kb/929135

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7 http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance

http://support.microsoft.com/default.aspx/gp/slow\_windows\_performance?p=1

Use Advanced Tools to Troubleshoot Performance Problems in Windows 7 http://www.howtogeek.com/howto/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-windows-7/

Problems with overall system speed and performance

http://support.microsoft.com/default.aspx/gp/slow\_windows\_performance?p=1

How to troubleshoot performance issues in Windows Vista

http://support.microsoft.com/kb/950685

Optimizing Microsoft Windows Vista Performance

http://support.microsoft.com/kb/959062

To see all that is loading bootup - wait a few minutes without doing anything - then Right Click

TaskBar - Task Manager - take a look at Appplications - Processes - Services - this is a quick

reference (if you have a little box on Lower Left - Show for All Users then check that).

How to Change, Add, or Remove Startup Programs in Windows 7

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

A quick check to see which are loading is Method 2 there - using MSCONFIG then post a list of

those here.

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Tools that should help :

Process Explorer - Free - Find out what files, registry keys and other objects processes have

open, which DLLs they have loaded, and more. This uniquely powerful utility will even show

you who owns each process.

http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Autoruns - Free - See what programs are configured to startup automatically when your system

boots and you login. Autoruns also shows you the full list of Registry and file locations where

applications can configure auto-start settings.

http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Monitor - Free - Monitor file system, Registry, process, thread and DLL activity in

real-time.

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

There are many excellent free tools at Sysinternals

http://technet.microsoft.com/en-us/sysinternals/default.aspx

WhatsInStartUP - Free - This utility displays the list of all applications that are loaded

automatically when Windows starts up. For each application, the following information

is displayed: Startup Type (Registry/Startup Folder), Command -Line String, Product

Name, File Version, Company Name, Location in the Registry or file system, and more.

It allows you to easily disable or delete unwanted programs that runs in your Windows

startup.

http://www.nirsoft.net/utils/what\_run\_in\_startup.html

There are many excellent free tools at NirSoft

http://www.nirsoft.net/utils/index.html

Window Watcher - Free - Do you know what's running on your computer? Maybe not. The

Window Watcher tells all, reporting every window created by every running program, whether

the window is visible or not.

http://www.karenware.com/powertools/ptwinwatch.asp

Many excellent free tools and an excellent newsletter at Karenware

http://www.karenware.com/

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Consider this an absolute must - manually updating your drivers.Vista and Windows 7 love updated drivers so here is how to update the major ones.

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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Refer to this thread for many more excellent tips however be sure to check your antivirus

programs, update major drivers and BIOS, and also troubleshoot with the cleanboot method

first.

Performance and Maintenance tips

http://social.answers.microsoft.com/Forums/en-US/w7performance/thread/19e5d6c3-bf07-49ac-a2fa-6718c988f125

Hope this helps.

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Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Try using the techniques in the clean boot article to try to identify/isolate any software that may be involved in the behavior you are experiencing.

Try this go to control panel, click power options, under the power scheme tab: change

 Turn off monitor to Never

Turn off Harddisk to Never

System Standby to Never

System Hibernates to Never and click ok