System Restore does not work and returns the following error 0x80070005:__

Anonymous
2009-11-30T18:24:22+00:00

"System Restore did not complete successfully, Your computer's files and settings were not changed.

Details;

System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporally disable your antivirus program and retry System Restore.

An unspecified error occurred during System Restore, (0x80070005)"

I have turned off my Zone Alarm Extreme Security software, but I get exactly the same answer.

Unfortunately the message does not tell me which file(s) are causing the problem and the error message is so vague I can't try to resolve the issue.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-12-01T16:43:33+00:00

Hi Rotherboy,

Thanks for posting in Microsoft answers!

Firstly, I’d suggest you to uninstall the antivirus program and try to perform a system restore and check if that fixes the issue.

Refer the link below for more on uninstalling programs:

Uninstall or change a programhttp://windows.microsoft.com/en-us/windows7/Uninstall-or-change-a-program

If the above steps do not help, try doing a system restore from safe mode and check if that works fine.

Refer the below link for more details on starting your computer in safe mode:

Start your computer in safe modehttp://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Let us know if this helps!


Regards,

Gokul - Microsoft Support

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  1. Anonymous
    2011-01-28T06:43:55+00:00

    Wow. That sucks. I am running Windows 7 on a one-year-old HP desktop, and I discovered my solution ten months ago. I have never had a problem since then. I'm guessing your system is different from mine; perhaps that is why we have had different experiences. Also, MS Security always detects viruses for me and does an automatic quarantine. Perhaps MS Security is designed specifically to work on the latest operating system and with the latest central processors. That would be like Microsoft: keep the newest buyers happy and to ____ with people who haven't upgraded ...  Hope you have better luck. Best wishes.

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  2. Anonymous
    2011-01-28T05:29:01+00:00

    I do not use NORTON and I NEVER will. I still had this problem even when I uninstalled Panda and removed all references to it in the registry. I also had the problem when I did it in SAFE mode where Panda is not even loaded yet. I used software provided by Panda and their Techs could find no problems. I did a Repair install. No cure. I ran a SFC and no problems were found. I also used MS Security Essentials for awhile until a Virus got past it. GONE! I have used Panda for many years and never got a virus and it is updated daily.

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  3. Anonymous
    2011-01-28T04:50:43+00:00

    This problem can be solved easily. It is your anti-viral program interfering with your attempt to do a System Restore. Even if you THINK you have turned it off. It stays on, at a level where it no longer warns you of bugs but still resists a System Restore attempt. Norton is most notorious for this. You may think that you have disabled or uninstalled your security program, but likely you have not. They are tenacious programs. Even after my 60 days of free Norton ran out, after I bought my new system, I continued to receive regular pop up messages on screen warning me that I had no protection. The fact that I kept getting these messages was proof that Norton was still alive on my computer, fighting for its survival.

    Even if you think it is not active, you must remove your AV program completely. Tear it down, rip it out, put a stake through its heart. For Norton, there are two levels of Uninstall: one that merely cancels your subscription to the service and supposedly "disables" it, and another deeper Uninstall that completely removes all traces of it from your hard drive. Your are warned against doing this. If you want to use System Restore, which of course is a far better cure for a malware crash than the standard AV security programs, you have to get rid of them. And trust Microsoft. I know, I know, that goes against everything your geek friends say about Microsoft, but this time it's true. 

    What I did was this: I went to MS and subscribed to their totally FREE Microsoft Security Essentials (which is every bit as good as Norton or McAfee, and which regularly updates definitions, warns you of any bugs on your computer, etc.) Then, being well protected, I found the Norton files still on my computer and removed every last one of them. After that I was able to easily complete a System Restore . . . even with MS Security Essentials live and operational.

    So you have to completely and utterly remove the commercial anti-viral security software that you have, trust that Microsoft's free software is every bit as good, and then you will be able to protect your computer at all times and still perform a System Restore. You do NOT have to turn off MS Security Essentials to perform the System Restore.

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  4. Anonymous
    2011-01-28T04:36:10+00:00

    I believe I may have come across solution for my problem. Go in and turn off System Restore. Re boot and manually create a point. Make a few changes and then go to Safe Mode and do a system restore. It worked for me the first time but time will only tell if it stays.

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