Cannot rip CD, cannot change album info

Hi Lycra.George,

Welcome to Microsoft Answers community.

Perform sfc scan in your computer.

System File Checker(sfc) scan will make Windows replace corrupt or missing system files on your computer.

Steps to perform sfc scan:

1.      Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.      Click Continue or supply Administrator credentials if prompted.

3.      In the Command Prompt window type the following, and press Enter:

sfc /scannow

4.      You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification phase of system scan.

Verification % complete.

5.      Once the scan has completed you will receive an onscreen message resembling one of the following:

…  found no integrity violations

…  found corruption but repaired it

…  found corruption that it could not repair

For more information visit website   http://support.microsoft.com/kb/936212

Clear the Windows Media Player database and check if the problem persists.

To do this, follow these steps:

1.      Exit Windows Media Player.

2.      Click Start, click Run, type %LOCALAPPDATA%\Microsoft\Media Player, and then click OK.

3.      Select all the files in the folder, and then click Delete on the File menu.

Note You do not have to delete the folders that are in this folder.

4.      Restart Windows Media Player.

If this does not resolve the problem, clear the Windows Media Player database cache files. To do this, follow these steps:

1.      Exit Windows Media Player.

2.      If you are running Windows Vista, click Start, click Run, type %LOCALAPPDATA%\Microsoft, and then click OK.

3.      Select the Media Player folder, and then click Delete on the File menu.

4.      Restart Windows Media Player.

For more information visit http://support.microsoft.com/kb/925718 (This article is for windows media player 11 but also works for windows media player 12)

If the above method didn’t work then, you can try reinstalling it by following the steps below.

1.     Click on Start button and select Control Panel

2.     Click on Programs and then select Programs and Features

3.     Click Turn Windows features on or off on the left, go into the Media Features section and uncheck Windows Media Player, press OK to uninstall Windows Media Player.

4.     You may need to reboot. Afterwards go back and re-check Windows Media Player to install it once more.

Hope this information is helpful.

Let me know if this worked.

Thanks and Regards:

Umesh P - Microsoft Support

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