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Is there anyway to purchase a replacement Microsoft 2.4 Ghz Transceiver that works with a Microsoft Wireless Laser Mouse 6000 v2 AND a Microsoft Wireless Keyboard 6000 v3?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Gamet98,
Sorry, I do not have that information but you can confirm by visiting this link - Microsoft Online Store http://store.microsoft.com/home.aspx or by calling 1877-MY-MS-STORE
Hope this information is helpful.
David O
Microsoft Answers Support Engineer
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I called Microsoft and determined the USB transceiver was not working. They said they will replace the keyboard, mouse, and USB transceiver for free. I just needed to give them the product ID from the bottom of the keyboard and they give me an RA number. Once they receive it they will send me a new replacement system.
I have the 5000 model and the transceiver is a 2.4 Ghz v6.0. By the way, I have had this system for about 3 or 4 years. They said you cannot buy the USB unit by itself. It will only match up with the original keyboard and mouse which is why you cannot buy the USB transceiver by itself.
For now I will just connect a "wired" keyboard and mouse. This is definitely the least expensive option and I can continue using what I consider to be nicely balanced ergonomically.
The number to call is 1-800-360-7561.
Well!!! I got my reciept and my 3 year warranty expired two weeks ago! That's a big NEVER MIND on my free replacement!
=^(
I called Microsoft and determined the USB transceiver was not working. They said they will replace the keyboard, mouse, and USB transceiver for free. I just needed to give them the product ID from the bottom of the keyboard and they give me an RA number. Once they receive it they will send me a new replacement system.
I have the 5000 model and the transceiver is a 2.4 Ghz v6.0. By the way, I have had this system for about 3 or 4 years. They said you cannot buy the USB unit by itself. It will only match up with the original keyboard and mouse which is why you cannot buy the USB transceiver by itself.
For now I will just connect a "wired" keyboard and mouse. This is definitely the least expensive option and I can continue using what I consider to be nicely balanced ergonomically.
The number to call is 1-800-360-7561.
after much searching, i found one.
http://www.aliexpress.com/item/Microsoft-2-4GHz-Transceiver-Wireless-Receiver-C3K1123/306935116.html
Fantastic, now what unit are you using it with?
after much searching, i found one.
http://www.aliexpress.com/item/Microsoft-2-4GHz-Transceiver-Wireless-Receiver-C3K1123/306935116.html
