I get the pop-up that says " iCloud encountered an error connecting to the server ". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge! Observations I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection. iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection. The issue does not occur at all on Firefox (irrespective of the connection mode)! Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection. Thanks in advance Roy

Hi Guys, Capturing logs while connecting to iCloud can help diagnose any issues or errors that might be occurring during the connection process. To capture logs, you can follow these general steps: If you're accessing iCloud.com through a web browser, you can use the browser's built-in developer tools to capture network activity and console logs. For Chrome: Press Ctrl + Shift + I (or right-click on the page and select "Inspect"), then go to the "Network" tab to see network requests and the "Console" tab to view JavaScript console logs. For Edge: Press F12 (or right-click on the page and select "Inspect Element"), then go to the "Network" tab and the "Console" tab. While on the "Console" tab, you might see JavaScript errors or other messages related to the connectivity issue. Thank you for your feedback. I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.). Send feedback to Microsoft with the Feedback Hub app - Microsoft Support Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels. Your Sincerely Hahn - MSFT | Microsoft Community Support Specialist

We are but a few against the millions suffering the problem. I'd have a drink and wait for MS to solve it

All of this is new, at least for me. It seems a Général problem . Is this not something that Microsoft should address? What is the best way to get them take action ?

Using wifi and ethernet connections through my router: Chrome cannot reliably access icloud.com Edge cannot reliably access icloud.com Firefox can access icloud.com without any issues Sync2Cloud (syncs calendar data between Outlook and my icloud account) cannot reliably connect to icloud.com Using my iPhone's personal hotspot with computer wired to iPhone: All four apps listed above work without any problems. Network properties for my iPhone indicate a different DNS address (remember, Firefox has a unique DNS mechanism). Now, what is different about Firefox vs Chrome and Edge that allows Firefox to access icloud.com no matter what? What is it about a cell phone hotspot that allows successful access to icloud.com while typical wifi and ethernet connections do not?

iCloud.com encountered an error while trying to connect to the server

Anonymous

I get the pop-up that says "iCloud encountered an error connecting to the server". However, if I connect to a mobile hotspot, iCloud works without any issue on Edge!

Observations

I am able to access iCloud through my iOS device (iPhone) connected to the same high-speed broadband Wifi connection.
iCloud.com is accessible on Edge browser only if my PC is connected to the internet via a mobile (4G/5G) hotspot connection.
The issue does not occur at all on Firefox (irrespective of the connection mode)!

Any clues on how to solve this issue? Looks like it's an Edge issue on Windows 11 when connected to a broadband Wifi connection.

Thanks in advance

Roy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hey,

I'm just here to confirm that disabling IPv6 helped me resolve this issue.

Alternatively, switching to Google Public DNS also resolved the issue as per users on Reddit. To know step-by-step instruction to switch to Google Public DNS check out this guide -- <link removed>

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69 additional answers

Anonymous

2023-08-25T01:10:12+00:00
Hi Guys,

Capturing logs while connecting to iCloud can help diagnose any issues or errors that might be occurring during the connection process. To capture logs, you can follow these general steps:

If you're accessing iCloud.com through a web browser, you can use the browser's built-in developer tools to capture network activity and console logs.
- For Chrome: Press Ctrl + Shift + I (or right-click on the page and select "Inspect"), then go to the "Network" tab to see network requests and the "Console" tab to view JavaScript console logs.
- For Edge: Press F12 (or right-click on the page and select "Inspect Element"), then go to the "Network" tab and the "Console" tab.
While on the "Console" tab, you might see JavaScript errors or other messages related to the connectivity issue.

Thank you for your feedback. I have submitted this issue for you through internal channels. In addition, you can also submit your problem through the Feedback Hub (if convenient, please provide as much detail as possible, including pictures, repro videos, etc.).

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

Please share the feedback link after submitting, I will submit your feedback to the relevant team for investigation through internal channels.

Your Sincerely

Hahn - MSFT | Microsoft Community Support Specialist
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Anonymous

2023-08-24T18:47:14+00:00

We are but a few against the millions suffering the problem. I'd have a drink and wait for MS to solve it
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Anonymous

2023-08-24T18:37:41+00:00

All of this is new, at least for me.

It seems a Général problem . Is this not something that Microsoft should address? What is the best way to get them take action ?
Was this answer helpful?

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Anonymous

2023-08-24T18:03:57+00:00

Using wifi and ethernet connections through my router:

Chrome cannot reliably access icloud.com

Edge cannot reliably access icloud.com

Firefox can access icloud.com without any issues

Sync2Cloud (syncs calendar data between Outlook and my icloud account) cannot reliably connect to icloud.com

Using my iPhone's personal hotspot with computer wired to iPhone:

All four apps listed above work without any problems.

Network properties for my iPhone indicate a different DNS address (remember, Firefox has a unique DNS mechanism).

Now, what is different about Firefox vs Chrome and Edge that allows Firefox to access icloud.com no matter what?

What is it about a cell phone hotspot that allows successful access to icloud.com while typical wifi and ethernet connections do not?
Was this answer helpful?

0 comments No comments