There’s an issue with your account or order

Anonymous
2023-04-26T16:35:09+00:00

Very disappointed with Microsoft rewards, I have enough points to redeem for a gift card and it says

There’s an issue with your account or order Please contact Microsoft Rewards customer support for assistance.

I contacted customer support over 3 weeks ago and haven’t received a reply even though it says you will get a response within 24 hours. Please can someone sort this out, I have redeemed in the past and has no issues but now I can’t redeem anything which isn’t fair on me.

Thank you

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-06-25T06:05:00+00:00

    I still can't redeem anything. Tried various gift cards and for different games. Hopefully they'll be a fix at some point.

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  2. Anonymous
    2023-06-25T03:59:34+00:00

    I think I know why everyone is having this issue here is what you get do you can’t redeem those gifts cards that have like 100 Robux but you can get the one with 200 basically they are trying to help you save more points to get a better gift card like the issue thing that keeps coming up on your screen will keep showing up until you get the 200 rubx am telling for me for example I tried getting the 100 it said there was an issue but when I tried to get the 200 one it worked it a Roblox gift cards that the one I was trying to get

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  3. Anonymous
    2023-06-25T00:10:35+00:00

    I HAVE BEEN WAITING FOR ROBUX TO BE ON STOCK AGAIN BUT WHEN IS WAS ON THE ****ING STOCK THIS ERROR CAME AND HIT ME HARD ON THE FACE........ please fix this pls Microsoft never reply to any of my 20 of my messages ( not trying to be rude but too angry so sorry )

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  4. Anonymous
    2023-06-24T09:14:24+00:00

    Same, but I wont send and email, I will try again tomorrow.

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  5. Anonymous
    2023-06-24T06:31:51+00:00

    Same, I was trying to get robux with my points I got the error message, i sent a ticket to microsoft and they were taking forever to reply so I came on this forum, I didn't know that this was such a big problem. Glad to see that people are talking about it...Hopefully microsoft fixes the issue cuz it took me forever to get those points and now I cant even use them.

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