I can't add a phone number to my microsoft account on microsoft rewards.

spent an hour and a half today with a tech on the phone number i was trying to add. they called me on the same number that wont add, still nothining, they have no idea, I can put my number in then prompts to add code and no code ever arrives in texts, they cant tell me a thing about why its not working, they just tell me the number has not been added yet lol and start getting me to try to add another email account or adding the number diffrent way and putting on hold to verify , they need to just remove the phone number on point redemption, especially if your payment/billing is up to date. and fire who ever thought this was a good idea xD imo

Been doing this to me for the past year and a half. They haven't fixed it, but they NEED to. I have over 4,000 points that I need to redeem for cards and stuff. Literally nothing has been working.

I haven't been able to add a number due to this issue I place in this number and this pops up.

The same thing happened to me. But what's ridiculous about it is that my phone number actually used to be on my account--But it was removed for no reason! So, I tried to add back a phone number that I didn't remove and once i type in the code it just says, "This alias could not be added to your account", with no reason even stated.

So if it is not going to be fixed I have cashback I cannot claim and reward points for Amazon vouchers. This then amounts to embezzlement by Microsoft.

Should I therefore start legal proceedings against Microsoft?? Or just go steal Microsoft products to the value of what I cannot claim..