Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

It's been 3 months since microsoft cashback support hasn't replied. They mentioned they needed more time that was a month ago.

Hi Muhammadhaque2, I did a few times but it was the same questions and I answered all of them each time so it reminds me of Amazon I am a prime member and sometimes you answer the same questions for a different agent with absolutely no response or follow up to your answers. Just another email asking the same questions by a different agent. I did not report it to anyone except Microsoft. I totally do not care any longer and have given up. It still happens I just assume that it is with certain websites and other times I know the sites are excepted by Microsoft cashback but it may just not register for some strange reason. I think they may be very busy and there might be some small glitches in the system.

I have complained it that cash back is missing, also I have complained Better Business Bureau.

I do not trust Microsoft cashback any longer. Why do all my small purchases get acknowledged and the large ones happen to never get recognized by Microsoft. I believe someone else is cashing in on my purchases from Microsoft but how do you prove it unless an outside source is able to investigate. The total disregard on Microsoft's behalf looks really bad also why would you not want to fix the problem unless you are benefiting from the problem.

Going through the same issue with a Samsung Cashback purchase in early December. Have received several replies, mostly to state that they are still working on it. Then I get an email today saying: "as cashback for the purchase has been activated for another service and the Microsoft Rewards cashback referral to merchant was lost.” Haven't the faintest what this means so have responded to them asking for clarification. I then get an email saying the case has been closed! Their excuse for the long delay in replying is due to "a higher volume of service requests than expected" Why am I not surprised! This is really not like Microsoft at all. I suspect something has gone horribly wrong with the program. Will wait and see if I get a response. Otherwise will refer to BBB here in the UK as suggested by Jake.

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Anonymous

2024-02-01T16:59:01+00:00

It's been 3 months since microsoft cashback support hasn't replied. They mentioned they needed more time that was a month ago.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-01-26T19:55:57+00:00

Hi Muhammadhaque2,

I did a few times but it was the same questions and I answered all of them each time so it reminds me of Amazon I am a prime member and sometimes you answer the same questions for a different agent with absolutely no response or follow up to your answers. Just another email asking the same questions by a different agent.

I did not report it to anyone except Microsoft. I totally do not care any longer and have given up.

It still happens I just assume that it is with certain websites and other times I know the sites are excepted by Microsoft cashback but

it may just not register for some strange reason.

I think they may be very busy and there might be some small glitches in the system.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-01-25T21:03:18+00:00

I have complained it that cash back is missing, also I have complained Better Business Bureau.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-01-08T21:27:06+00:00

I do not trust Microsoft cashback any longer. Why do all my small purchases get acknowledged and the large ones happen to never get recognized by Microsoft. I believe someone else is cashing in on my purchases from Microsoft but how do you prove it unless an outside source is able to investigate.

The total disregard on Microsoft's behalf looks really bad also why would you not want to fix the problem unless you are benefiting from the problem.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2024-01-05T20:33:06+00:00

Going through the same issue with a Samsung Cashback purchase in early December. Have received several replies, mostly to state that they are still working on it. Then I get an email today saying: "as cashback for the purchase has been activated for another service and the Microsoft Rewards cashback referral to merchant was lost.” Haven't the faintest what this means so have responded to them asking for clarification. I then get an email saying the case has been closed!

Their excuse for the long delay in replying is due to "a higher volume of service requests than expected" Why am I not surprised! This is really not like Microsoft at all. I suspect something has gone horribly wrong with the program.

Will wait and see if I get a response. Otherwise will refer to BBB here in the UK as suggested by Jake.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments