Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening: I had an incorrect cashback amount credited to my account, so I reached out to support The first support person asked for more information and gave a list of what they needed I responded with the requested information After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again The new ticket was answered within 24h and closed due to the old one being open A few days later I wrote in again with all the information since I still haven't heard back on the first one This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way This ticket gets responded to asking for.... you guessed it, the same information again! This ticket goes unresponsive once I re-send the information again... I write another ticket. This one is closed because the original one, still unanswered, is "open" I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets... Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on. Thank you!

To everyone who has been cheated by Microsoft Cashback: Please file a fraud report with the FTC. It's a quick and simple form that you fill out on the FTC website. Fraud reports are very important, as they're the only way to inform the FTC that many people are being scammed by this program. An investigation by the government seems to be the only way anything might improve, as we all know that MS Support is a sick joke. My own ticket has been open for almost six months, with absolutely zero progress toward any resolution.

Not a single person who has posted on this board has had a chance to get the refund. Its all being avoided by Microsoft with vague answers from offshore support, with no continuity in email, just sending the same script reply again and again. Leson learned, I use Edge about 99% of the time, except when buying something. I log off Edge browser and avoid Bing and will use Google chrome for purchases to insure they get no credit. Its a shame that Microsoft software runs the world, otherwise service like this would not get very far.

Just got an email yesterday on my first case saying they still need more time to review my account. Still no reply to either of the "you already have a duplicate case open" emails that I've responded to saying it's not a duplicate. Also have 4-5 didn't emails from different support staff regarding the first issue saying they need more info and screen shots and this and that. I've sent that stuff like 3 times then I started replying with "I've already sent all of this info to you guys several times now".

I just had my second case closed AGAIN because they keep saying it's a duplicate request! These people are complete idiots! I even said in the original request form that is a different issue. Different dollar amount. Different day (a week later). They don't care. As soon as I get to my 6 for the "bonus" I'm cashing out and I'm done. Literally not worth the effort and hassle for a single damn penny that they're going to fight me over. Add to this the huge nerfs they just did to the regular rewards program and it's not worth it anymore. It's like they're trying to get people to stop using their stuff. It's amazing, actually.

Hi Bryan_776, I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem. https://rewards.bing.com/support This is the only way to contact Microsoft Cashback support. No phone support. I noticed that you have already submitted several requests and the original one is still open. I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays. Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you. Best Regards， Nice - MSFT |Microsoft Community Support Specialist

How Do You Contact Microsoft Cashback Support?

Anonymous

Hi all! I've been in this battle for a while now and getting nowhere. Here's a rundown of what's been happening:

I had an incorrect cashback amount credited to my account, so I reached out to support
The first support person asked for more information and gave a list of what they needed
I responded with the requested information
After a week, I wrote a new ticket since they said I should have had an answer within 24h. In the new one, I ensured it already had all the information requested so it wouldn't be asked for again
The new ticket was answered within 24h and closed due to the old one being open
A few days later I wrote in again with all the information since I still haven't heard back on the first one
This ticket was responded to asking for the same information I put in the ticket request. I responded with the information again. I'm guessing they had given a canned response in the beginning
No response so wrote in another ticket... this time organizing the information requested previously into a much more prominent way
This ticket gets responded to asking for.... you guessed it, the same information again!
This ticket goes unresponsive once I re-send the information again...
I write another ticket. This one is closed because the original one, still unanswered, is "open"
I just sent in yet another ticket with the same information I keep sending that keeps being repeatedly asked for again and again despite sending it

I'm honestly at a loss of what to do at this point. It's very clear at this point that nobody is actually reading the tickets; they read a few words and then give canned responses. But they also aren't reading the first few words because if they were they'd see the requested information at the top of the tickets...

Is there a phone number I can call where I can speak to an actual person? Some way to escalate this? This has been an uphill battle and I'm just hoping to finally get it resolved so I can move on.

Thank you!

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Anonymous

2024-07-14T23:27:16+00:00

To everyone who has been cheated by Microsoft Cashback:

Please file a fraud report with the FTC. It's a quick and simple form that you fill out on the FTC website.

Fraud reports are very important, as they're the only way to inform the FTC that many people are being scammed by this program.

An investigation by the government seems to be the only way anything might improve, as we all know that MS Support is a sick joke. My own ticket has been open for almost six months, with absolutely zero progress toward any resolution.
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Anonymous

2024-07-14T22:41:18+00:00

Not a single person who has posted on this board has had a chance to get the refund.
Its all being avoided by Microsoft with vague answers from offshore support, with no continuity in email, just sending the same script reply again and again.

Leson learned, I use Edge about 99% of the time, except when buying something.
I log off Edge browser and avoid Bing and will use Google chrome for purchases to insure they get no credit.

Its a shame that Microsoft software runs the world, otherwise service like this would not get very far.
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Anonymous

2024-03-26T13:10:18+00:00

Just got an email yesterday on my first case saying they still need more time to review my account.

Still no reply to either of the "you already have a duplicate case open" emails that I've responded to saying it's not a duplicate.

Also have 4-5 didn't emails from different support staff regarding the first issue saying they need more info and screen shots and this and that. I've sent that stuff like 3 times then I started replying with "I've already sent all of this info to you guys several times now".
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Anonymous

2024-03-25T00:06:12+00:00

I just had my second case closed AGAIN because they keep saying it's a duplicate request!

These people are complete idiots!

I even said in the original request form that is a different issue. Different dollar amount. Different day (a week later). They don't care. As soon as I get to my 6 for the "bonus" I'm cashing out and I'm done.

Literally not worth the effort and hassle for a single damn penny that they're going to fight me over.

Add to this the huge nerfs they just did to the regular rewards program and it's not worth it anymore. It's like they're trying to get people to stop using their stuff. It's amazing, actually.
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Anonymous

2023-12-07T03:42:13+00:00

Hi Bryan_776,

I understand the issue you are experiencing. Unfortunately, Microsoft Cashback issues are not supported on the Microsoft Answers forum. No one here can solve your problem.

https://rewards.bing.com/support

This is the only way to contact Microsoft Cashback support. No phone support.

I noticed that you have already submitted several requests and the original one is still open.

I've seen so many threads within the community reporting this issue. It's possible the support team is swamped with requests, causing the delays.

Duplicate requests may cause support to not be able to handle your original request faster. While I know it is annoying, I would suggest giving them a little more time to see if they get back to you.

Best Regards，

Nice - MSFT |Microsoft Community Support Specialist
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