Surface Duo 2 Bluetooth Issues

Did you replace the Duo II or the bluetooth headphones?

So far this has come up multiple times and triggering the VC Assistant button seems to fix it each time, just really annoying when it happens multiple times in small time spans.  Sometimes its only an issue on first connect, other times (few) it just stops even after its been playing a while.

Since this seems tied to the BT VC Assistant trigger issues, I tried disabling all voice related options for assistant and also disabled the BT audio option in Settings for assistant still same issues...even went as far to change the default assistant to None and the issue is still there which is odd...you can still trigger the command with BT its just that a Google Assistant page comes up saying this is not enabled in settings, so the trigger is still enabled but just set to none does not cure this.

I guess if its bad enough I can disable phone calls option at will for now and deal with the random trigger button fix most of the other times.

Maybe I will too open a ticket with MS, if you have a support case # share it here so I can refer to it with them.

Dan nice to see this works for others, maybe this will give some insight for MS Support to figure out a fix.

One further thing I tested that seems to work...

I noticed when connecting in my car at first the indicator for speech recognition was showing (listening for commands) and I had an exit option which I did and the audio was fine.

This made me think what if when its cutting off audio its because it has switched from Media to Phone mode for listening for commands.

So I re-toggled on Phone Calls again on my Earphones, waited to have the issue, then when it went dead air I tripple tapped my earbuds (Voice Assistant command) and immediately sounds returned.

The above tells me what's actually happening is the phone is listening to the Mic on the earbuds when its dead air, triggering the Assistant Command shuts it off instead of turning it on because its been silently tripped on.

This is just my theory but I am an IT guy with lots of tech background and a good troubleshooting skills... hopefully MS can fix this cause its super annoying.

That seems to have stopped the audio dropping. I turned off Phone Calls for both my car Sync and Surface Buds.

I'll give that a try. I guess I should turn off phone calls for all BT devices? (car, Sonos, surface buds). If that stops the issue of audio dropping I'm guessing it also doesn't allow use for phone calls which is somewhat self defeating...