Surface Duo 2 Bluetooth Issues

Anonymous
2021-12-05T14:19:34+00:00

When connected to a Bluetooth audio device like my car or Surface Ear Buds I have the following problem:

Connects properly without issues. Listen to music or Audible for a few minutes and the audio stops. The audio doesn't pause, the Bluetooth doesn't disconnect but the sound just stops.

Disconnecting Bluetooth in audio device and surfaceduo2 and restarting helps but the problem will repeat. Makes BT unusable.

Anyone else have this problem??

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2022-01-12T15:47:46+00:00

    Can you try the above and turn off phone calls under the Bluetooth device and see if your issues are gone?

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  2. Anonymous
    2022-01-12T15:45:46+00:00

    No issues since the change for me, hopefully the same works for you.

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  3. Anonymous
    2022-01-11T22:49:58+00:00

    Interesting. I'll give that a try. I don't have a smartwatch connected at all...

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  4. Anonymous
    2022-01-11T22:14:07+00:00

    Do you have a smart watch connected via Bluetooth?

    Edit: Also I just turned off the toggle for "Phone Calls" under the Bluetooth settings for my earphones... have not had issues yet....

    I decided to try this after I had Watch still off audio would only not work on first connect, if I disconnected and reconnected without watch on i did not have the issue for over 30 mins...but then got a call answered fine on earphones but once call was over Spotify was playing still but no audio again, so tested turning off phone call option for the earphones and seems to be holding so far on a few tries...also no more dead air on first connect fingers crossed.

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  5. Anonymous
    2022-01-11T19:07:39+00:00

    Edit: Do any of you have a Samsung Watch? I just put that in Airplane mode and did a test and got no drops in audio, def weird.

    Edit 2: Short lived left watch off, disconnected earphones and did not use for about 20 min, turned on earphones only no watch and had no audio right away ;-(

    Glad I am not alone... Just upgraded at Best Buy and just started noticing this when pairing my headphones. Never had this issue on SD1, So far I have confirmed this with with my SoundPeats Air2+ and my Apple AirPods... seems to happen with HD Audio on or off... APTX on SP and AAC on AP.

    Whats weird is I dont think I have this issue on my car, and I also just paired to a powered BT Speaker and have not had any drops yet.

    If I disconnect and play on phone then connect BT again it picks up for a few seconds then goes dead air again...very frustrating. This is all with the phone open and not locked or closed which is also odd.

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