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My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.
I have disconnected and reconnected dozens of times.
I have cleaned my connectors on both the Surface Pro and the Keyboard unit.
I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.
I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.
I registered my device with Microsoft to of course be told it is Out of Warranty.
I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website. This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.
Any suggestions you have would be greatly appreciated.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have wasted hours with MS support and they were useless, In my opinion.
I think the 30th September 2018 killed my surface pro 3type cover and here is my theory.
Microsoft do you have better theory or even a solution?
I have the same problem with my surface pro 3. Any solutions?
The same with me!
Same problem. Again bricking the SP3. The SP6 is OBVIOUSLY not an option.
It is definitely a driver issue. The keyboard will show up but I cannot figure out what combination of docking station/mouse/etc is required.
Steve Wolf
My Surface Pro 4 Keyboard with Touch is no longer being recognized by my Surface Pro 3 after updating to 1803.
I have disconnected and reconnected dozens of times.
I have cleaned my connectors on both the Surface Pro and the Keyboard unit.
I have uninstalled the keyboard in Device Manager, as well as the mouse however the only things showing up there are HID compliant Mouse and Keyboard, nothing that says Surface or Type Cover.
I have hard reset the device several times (Volume Up and Power), also booting into UEFI/BIOS several times where the keyboard also does not work.
I registered my device with Microsoft to of course be told it is Out of Warranty.
I am in the process of downloading the Recovery Image from 2015 from a trustable 3rd party website since I cannot find any links to the recovery image on Microsoft's website. This will I think put me back in time to before the 1803 update as far as Windows is concerned, however I am not sure if that will fix my problem since it is not being recognized in the BIOS.
Any suggestions you have would be greatly appreciated.
I have the same problame on surface pro 3 when I register on Microsoft site it is out of warrant
any thought what to do I also try every thing but it boot in to bios
