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For some reason my new Surface is shutting off randomly. I check the setting and a few other things but it's still randomly turns off without warning. I'm losing some of my school work because of it. Is anyone else having this problem?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
As of 7/14, the fix for this issue has completed testing and is now live, please go update your Surface Pro via Windows Update to get the latest download. You can obtain this fix by checking Settings> Update & security > Windows Update
The Surface Pro Update History page has been updated with the details of this release and the update is also available on the Surface Pro Drivers and Firmware page as part of the MSI installation package available for download.
BryanH [MSFT]
I think, Microsoft is not interessed in.
We are only the customers, wich shell pay and shut up
same problem, surface pro (2017) i5 128gb 4gb, whats going on microsoft?
I'm having the same problem with 15" Surface Book 2. Any advice?
Mine seems to be doing better after installing updates from nvidia and Intel. Now it only turns off when its overheating.
I'm having the same problem with 15" Surface Book 2. Any advice?
