Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2019-03-05T15:56:08+00:00

    T ha n k Y o u F o r P o s t i n g  i n M i c r o s o f t  C o m m u n i t y. C a l l M i c r o s o f t  o n l i n e s u p p o r t  1  -   8  -  8 - 8  -  9  -  1 -  5 -   0  -  2  -  2  -  2     B e t w e e n 10:00 A M t o 7:00 P M EST. W e  w i l l  H e l p yo u t o f i x  y o u r  I  s s u e s.

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  2. Anonymous
    2019-03-05T07:20:17+00:00

    My surface go was doing a windows update when done I turned the device on and came up with a blues screen.

    It says press window key so i did then this screen pops up (image below ) the exit and redtart and the whole process starts again stuck in a loop.

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  3. Anonymous
    2019-03-05T04:13:37+00:00

    WTH!

    Windows has been bugging me for days to do this stupid firmware update on my surface go; I finally cave and do it and it give me this blue screen of death?

    And now I have to do this repair usb thing? Bad design, really poorly tested. And this thing is only 4 months old.

    Is there any way around this? Is there any way to make sure this doesn't happen the next time windows demands to do a firmware update? Jesus, and I thought lenovo was sketchy.....

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  4. Anonymous
    2019-03-03T10:30:42+00:00

    This is the other screenshot.

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