Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2019-03-03T10:29:46+00:00

    This is one screenshot.

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  2. Anonymous
    2019-03-03T10:28:29+00:00

    Thanks for your reply. No there is no icon. There are 6 menus. 

    PC information, Security, Devices, Boot configuration, date and Time, Exit.

    i am happy to load new software or reset it but can’t see how to do it. There is obviously no USB port but i have bought a connector for the USB-C to USB incase i needed it. 

    Thanks for your help.

    sally

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  3. Anonymous
    2019-03-03T06:19:50+00:00

    Hi SallyHunt1,

    Thank you for posting your concern on this forum. I’ll try my very best to help you with this issue.

    The 0xc0000098 error is usually caused by a corrupted BCD (Boot configuration data) file. This could happen due to several factors like power outages, disk write errors and corrupted or unsuccessful system updates.

    If it's stuck on the blue screen with the error code or within the Surface UEFI screen even if after multiple restarts on the device or clicking/tapping on exit, the next step we can do is reinstall a whole new copy of Operating system on your Surface device. Which will reset the device, remove all the apps and files saved on it.

    May I ask if do you see a boot drive icon on the top right corner of the UEFY screen?

    Looking forward for your response.

    Nick

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  4. Anonymous
    2019-03-03T05:57:57+00:00

    Hi kaikerri

        "After overnight update, blue screen error 0xc0000098 shows up. I tried going to safe mode but doesn't work. Can you assist?"

        If it's stuck on the blue screen with the error code even if after multiple restarts on the device, the next step we can do is reinstall a whole new copy of Operating system on your Surface device. Which will reset the device, remove all the apps and files saved on it.

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