Blue screen error after downloading software update. File:BCD Error code:0xc0000098

Anonymous
2019-02-26T22:12:31+00:00

Erro code 0xc0000098 blue screen on surface go after download of software update

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-06-21T00:35:50+00:00

Well, I was able to fix my surface although will now have to re-install a bunch of things.

A few tips for those wanting to self fix.  Download the Surface image and put onto a USB.  You will need a USB-C to USB-A adapter if you have a Surface Go.

If stuck in the Blue screen of death loop, go to the Surface UEFI menu by pressing the Windows Key.  In boot order, order the USB higher up than the Windows Boot.

Boot from Surface, then follow the instructions provided by microscoft.

i.e. Select Keyboard

From there -> Troubleshoot, recover from device, skip key entry, recover vs. clean wipe depending on your uses

Now, I think this problem is related to Windows Update and surfaces since it's happened to a bunch of people.  Hope microsoft can look into this.  A bit nervous to install windows updates again

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  1. Anonymous
    2020-01-06T20:07:08+00:00

    I had to unplug my detachable keyboard for this to work for some reason. After 5 tries I found a comment that said that and it worked!

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-11-08T11:46:33+00:00

    Microsoft can't fix this error. If you have a Surface in this condition and it is brand new (within 30 days of purchase) you can return for a full refund (and repurchase).

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  3. Anonymous
    2019-11-08T01:10:35+00:00

    I just got mine today. Im not tech savvy. Im extremely annoyed. Exchanged mine for a new one. Refuse to update until Microsoft fixes this issue. If i cant figure it out by next week im giving up on this.

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  4. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2019-08-14T11:35:24+00:00

    You really should contact support

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

    They should be able to walk you through the recovery process.

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